Job Description
About the Role
We are seeking a highly skilled Customer Care Representative to join our team at I Grow Wealth Investments in Durbanville. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.
Key Responsibilities
- Receiving inbound calls along with the receptionist staff.
- Contacting every client that enquires about rental properties through our CRM system.
- Outbound dailing may be needed from time to time when the operation requires the support.
- Answering all inbound calls routed to you.
- Addressing all sales IQ chat prompts received.
- Determining the client’s needs and scheduling a viewing for the clients, sending a SMS, email, and application form.
- Completing viewing registers for the rental agents every day with the details of the clients that have confirmed they will be attending.
- Keeping track if the client attended the viewing or not by following up with the rental agent the next day.
- Contacting the client if they did not attend the viewing, finding out why and rescheduling.
- Keeping detailed notes on the internal CRM system.
Requirements
- Matric
- Minimum 2 years of experience in a similar role
- Excellent communication skills
- Telephone etiquette
- The ability to multi-task and stay organized
- Familiarity with CRM systems and practices
- Familiarity with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
- Experience in the property industry beneficial
- Own vehicle
Qualifications
None mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Assistant Jobs in Western Cape
In the Western Cape, Retail Assistant positions are an integral part of various industries, typically falling under the retail and hospitality sectors. Generally, these roles involve supporting front-line staff in store operations, customer service, and visual merchandising. Typically, this field is characterized by a dynamic and fast-paced environment.
Typically, salaries for Retail Assistants in Western Cape can range from around R15 000 to R25 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. Keep in mind that these are broad ranges and actual salaries may vary. For instance, working for a large retail chain or in a high-demand environment like Google’s retail stores might result in higher earnings, while entry-level positions at smaller retailers might offer more modest salaries.
Common skills required for Retail Assistants include excellent communication and interpersonal skills, the ability to work well under pressure, basic knowledge of inventory management and visual merchandising principles, and a strong attention to detail. Other essential skills often include teamwork, adaptability, and the capacity to handle cash transactions securely. Proficiency in Microsoft Office software is also typically expected.
Retail Assistants can be found across various industry sectors, including financial services, technology, manufacturing, and retail itself. In these environments, they play a vital role in supporting customer service, maintaining store displays, and ensuring seamless day-to-day operations.
Career progression for Retail Assistants often involves moving into roles such as Store Assistant Manager or Visual Merchandising Coordinator, where responsibilities become more specialized and demanding. With experience and additional training, individuals may also pursue careers in related fields like marketing, human resources, or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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