Pretoria: Customer Liaison Officer (CLO)

April 23, 2026 Jobs in Northern Suburbs

Job Description

About the Role

The Customer Liaison Officer plays a vital role in ensuring exceptional customer experiences, driving CSI targets, and maintaining accurate customer information.

Key Responsibilities

Conduct outbound calls to customers following service or dealership interaction
Follow up on customer experiences and service satisfaction
Support CSI survey completion and encourage customer participation
Maintain accurate records of all customer interactions in CRM/OEM systems
Receive and manage customer queries and complaints during outbound calls
Capture detailed information to support resolution processes
Escalate issues timeously to relevant management
Ensure all queries and complaints are tracked through to resolution
Conduct structured follow-up calls according to schedules
Support initiatives aimed at improving customer satisfaction scores
Maintain accurate data capture for CSI reporting purposes

Requirements

Education: Grade 12 / Matric
Experience: Minimum 1 year experience in customer service or client relations
Automotive industry experience will be an advantage

Qualifications

None mentioned

Salary & Benefits

No information available

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Tshwane

In Tshwane, South Africa, the customer service and support industry is a vital sector that employs a significant number of professionals who cater to various sectors such as financial services, technology, manufacturing, and more. Typically, this role involves providing assistance to customers via phone, email, chat, or social media platforms, resolving issues, answering queries, and offering solutions to enhance customer satisfaction.

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Generally, salaries for customer service and support roles in Tshwane can range from R200 000 to R500 000 per annum, depending on factors such as the individual’s level of experience, the company size, industry sector, and specific job requirements. However, it is essential to note that actual salaries may vary widely, and these figures are only rough estimates.

Common skills required for customer service and support roles include strong communication and interpersonal skills, a positive attitude, ability to remain calm under pressure, basic IT skills, knowledge of software applications such as CRM systems and helpdesk tools, and the capacity to work in a fast-paced environment. Typically, candidates with experience in sales, marketing, or human resources may also possess some relevant skills for this role.

Industries that commonly employ customer service and support staff include financial services sector, technology industry, manufacturing sector, and retail sector, among others. These roles are often found in various types of organizations, including but not limited to multinational corporations, small and medium-sized enterprises (SMEs), and government institutions.

Career development opportunities for those in customer service and support roles can be excellent, with potential for career progression into specialist positions such as team lead, manager, or even training and development roles. Typically, professionals who excel in this role may also consider pursuing higher education qualifications, such as a degree in business administration or communications, to enhance their skills and prospects.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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