Job Description
About the Role
We are seeking a Level 1 Support Technician to join our team in Nelspruit, South Africa. As a key member of our support team, you will be responsible for providing technical assistance to customers and resolving issues in a timely and efficient manner.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot hardware and software issues
- Respond to customer inquiries and resolve issues promptly
- Collaborate with internal teams to resolve complex issues
- Maintain accurate records of customer interactions and issue resolution
Requirements
- Fluent in Afrikaans and English
- Must live within a 20km radius of Nelspruit
- Own transport required
- Relevant IT Certificate
- Minimum 2 year experience in IT
- Strong communication and problem-solving skills
- Ability to work as part of a team
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Gross Basic Salary: R8 000 – R12 000 (depending on experience)
How to Apply
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