Nelspruit: Level 1 Support Technician posted by Boneo Placement Services

About the Role

We are seeking a Level 1 Support Technician to join our team in Nelspruit, South Africa. As a key member of our support team, you will be responsible for providing technical assistance to customers and resolving issues in a timely and efficient manner.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot hardware and software issues
• Respond to customer inquiries and resolve issues promptly
• Collaborate with internal teams to resolve complex issues
• Maintain accurate records of customer interactions and issue resolution

Requirements

• Fluent in Afrikaans and English
• Must live within a 20km radius of Nelspruit
• Own transport required
• Relevant IT Certificate
• Minimum 2 year experience in IT
• Strong communication and problem-solving skills
• Ability to work as part of a team

Qualifications

• Formal education/certifications not specified

Salary & Benefits

• Gross Basic Salary: R8 000 – R12 000 (depending on experience)