Job Description
About the Role
The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role.
Key Responsibilities
- Team leadership and management
- Guide agents by demonstrating exceptional customer satisfaction
- Guide, coach and Determine training needs for staff.
- Communicate job expectations to Agents
- Harness agents potential to perform optimally
- Tailor recommendations to improve Consultants on reaching their targets.
- Monitor attendance, punctuality and leave of personnel
- Keep to date and abreast of industry trends
- Manage requests/escalations between different business units to solidify resolution outcomes
- Report on a regular basis on statistics, data, ratios, attrition, and terminations
- Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
- Frequent monitoring of metrics, data and reporting on operational status
- Manage quality assurance
- Oversee the overtime process and monitor different shifts that are in place
Requirements
Completed Matric
A minimum of 3 years outbound management experience
Qualifications
No formal education or certifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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