Johannesburg: Automotive Customer Service And Service Retention Administrator

Date	2024-11-01
Job Title	Automotive Customer Service And Service Retention Administrator
Employer	More Information
Salary
Category	Admin Clerical Secretarial
Location	Gauteng / Johannesburg

Job Summary

Duties include Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus. Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months. Engage in customer follow-ups and prospecting activities to boost workshop workload. Accurately capture and update information in Evolve. Address customer complaints effectively, escalating to management as needed. Provide general administrative support. Maintain and organize records. Complete daily activity sheets. Assist the Receptionist with switchboard duties during lunch breaks. Adhere to the dress code and always maintain professional grooming. Execute any additional reasonable tasks as directed by management. Strong commitment to customer service excellence Professional and courteous telephone communication Reliability and consistency in task execution Assertiveness in handling various situations Ability to work efficiently while maintaining attention to detail and accuracy Self-motivated and capable of working independently Outstanding verbal and written communication skills Proficient in following both written and verbal instructions Well-organized with solid administrative capabilities Resilience under pressure, particularly with challenging customers Collaborative team player with good interdepartmental awareness

Requirements:

Matric (Grade 12) Prior administration experience, preferably within a dealership environment PC Literate Evolve experience Strong communication and interpersonal skills. Reside within the Gauteng Northern Suburbs or nearby If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to

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Automotive Customer Service And Service Retention Administrator position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-11-01 in the Admin Clerical Secretarial category

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