Hire Resolve is a leading recruitment agency specializing in placing qualified professionals in various industries. We are currently seeking a Technical Key Accounts Manager to join our Client in Durban. You will be responsible for providing technical services to various Facilities Management contracts and projects. Responsible to run, manage, operate, and control these services. Manage staff, resources, and infrastructure. Ensure cost control, budgeting and profitability. Ensure quality of product. Grow and develop the technical services division
Responsibilities
Develop and manage robust strategy and annual plans for the contract
Ensure optimal structure and management of the contract to enhance operational efficiency
Implement continuous improvement initiatives for contract longevity and customer relationship
Apply best practice frameworks aligned with the company quality policy
Conduct regular reviews of processes, procedures, and plans; submit accurate and timely reports
Manage SLA compliance, governance, and performance reporting to clients
Develop market knowledge and inform AFMS of growth opportunities
Analyze markets, industry trends, competitors, and clients for strategic planning
Develop and implement strategies to secure new business and identify future services
Create high-standard tender documents
Support executive management in setting vision, strategic roadmap, and business plans
Evaluate technologies for sustainability and innovation
Plan industrialization and commercialization of technology innovations
Define and implement effective organizational and operational structures
Maintain links with external professional bodies and standards organizations
Advise on high-risk, high-return technologies for existing or new business
Monitor and assess new technologies for potential product or service development
Oversee research project selection and implement technical service procedures
Act as a technical consultant and develop client partnerships
Requirements:
Grade 12
PR Eng or BTech in a technical discipline
Minimum 5-10 years of technical experience in facilities management
Enhanced knowledge of air conditioning maintenance
Expertise in electrical maintenance and procedures
Familiarity with equipment and machinery
Understanding of OHSA codes and health and safety procedures
Knowledge of ISO 9000, ISO 14000, and ISO 18001 standards
Proficiency in technical drawing
Computer literate
Good understanding of the Labour Relations Act and HR policies and procedures
Contact Hire Resolve today for your next career-changing move
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, Mine Roux or Thomas Stacey at Hire Resolve or on LinkedIn
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