| Date | 2024-11-25 |
|---|---|
| Job Title | Technical Support |
| Employer | Hire Resolve More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Hire Resolve`s Client is seeking a motivated and customer-oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction.
Responsibilities
- Provide technical support to clients via phone, email, or in person
- Diagnose and resolve software, hardware, and network issues
- Install and configure software and hardware components
- Assist in the implementation of new systems and technologies
- Document and maintain accurate records of client interactions and solutions
- Keep up-to-date with the latest technology trends and advancements
- Collaborate with team members and other departments to deliver exceptional customer service
Requirements
- High school diploma or equivalent
- 1-3 years of experience in technical support or a related field
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in various operating systems (Windows, macOS, Linux)
- Basic knowledge of networking concepts and protocols
- Ability to work independently and as part of a team
- Experience with ticketing systems and remote support tools is a plus
- License and vehicle
- Good understanding of mobile devices will be beneficial
Certifications
- CompTIA A+ and N+ are the minimum starting points. Anything better is a bonus.
Benefits
- Highly competitive salary for this role based on experience.
- R180K – R120K +/- monthly
- You can alsovisit the Hire Resolve website:hireresolve.co.zaor email me: Hire Resolve
Technical Support position available in Gauteng, Johannesburg. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-11-25 at 00:07:19 in the It Computer categoryClick Go Apply to apply online!
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