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Boksburg: Otr Technical Representative

Date 2024-12-04
Job Title Otr Technical Representative
Employer
More Information
Salary
Category Customer Service Support
Location Ekurhuleni
/ Boksburg

Job Summary

We are seeking a skilled and customer-focused Technical Representative to join our team. The successful candidate will act as a liaison between our technical department and customers, providing expert support, troubleshooting, and advice to ensure exceptional service delivery. Key

Responsibilities:

Respond promptly to customer inquiries, providing accurate technical information and assistance. Diagnose and troubleshoot product or service issues, guiding customers through resolutions. Liaise with the internal technical team to escalate and resolve complex problems efficiently. Conduct product demonstrations, training sessions, and presentations as required. Document customer interactions, issues, and resolutions accurately for future reference. Assist in developing technical guides, FAQs, and support materials to enhance customer experience. Stay up to date with industry developments, product updates, and best practices. Qualifications and Skills: Proven experience in a technical support, sales, or customer service role. Strong technical knowledge in [specific technologies, tools, or systems relevant to the job]. Excellent problem-solving and analytical skills. Outstanding communication and interpersonal abilities. Ability to work independently and manage multiple tasks effectively. Customer Service Representative

Requirements:

Matric certification Comfortable using computers. Experience working with customer support Contactable references Tyre industry knowledge is advantageous

Otr Technical Representative position available in Ekurhuleni, Boksburg. This job position was posted by . The job has been posted on 2024-12-04 in the Customer Service Support category

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