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Cape Town City Centre: Customer Service Representative (German/Dutch/ Italian)

Date 2024-11-26
Job Title Customer Service Representative (German/Dutch/ Italian)
Employer
More Information
Salary
Category Customer Service Support
Location Cape Town Region
/ Cape Town City Centre

Job Summary

REQUIREMENTS Matric, proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively English language is a must and further languages such as Dutch, German, Italian would be required Solution orientated individual Always willing to go the extra mile for customer satisfaction DUTIES Ensure excellent service standards and maintain customer satisfaction Manage incoming calls and responding to customers emails Providing product and service information to customers Identify and escalate issue to the Customer Service Team Leader when necessary Recognise, document, and alert the Team Leader of trends in customer calls and/or emails Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers

Salary:

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Customer Service Representative (German/Dutch/ Italian) position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-26 in the Customer Service Support category

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