Date | 2024-12-09 |
---|---|
Job Title | Technical Support Agent |
Employer | SA Commercial (Pty) Ltd More Information |
Salary | 10500 |
Category | Sales Marketing |
Location |
Western Cape / Western Cape |
Job Summary
Responsibilities & Duties
As a valued member of our elite support team, your key responsibilities include:
- Delivering an exceptional customer experience through technical support.
- Acting as the liaison between customers and internal departments.
- Promptly troubleshooting and resolving customer issues.
- Documenting and tracking customer issues and their resolutions.
- Following established escalation procedures when necessary.
- Collaborating with team leaders to continuously enhance customer experiences.
- Performing additional duties and responsibilities as assigned by management.
What We’re Looking For
We seek English Support Specialists who possesses:
- 1-2 years of experience in a technical environment or an IT background.
- Excellent communication skills in English (written and verbal).
- A strong focus on customer service and exceptional attention to detail.
- Proven troubleshooting skills, particularly with new or complex issues.
- At least 12 months of customer service experience.
- Interest in providing opportunities for IT students seeking hands-on experience in a technical environment.
- Must be willing to work shifts.
Nice-to-Have Skills
- A passion for technology and problem-solving.
- Familiarity with macOS and iPadOS.
- Experience in retail or hospitality.
- Knowledge of Zendesk and Point of Sale (POS) systems.
Technical Support Agent position available in Western Cape, Western Cape. This job position was posted by SA Commercial (Pty) Ltd. The job has been posted as a char8000 ad on 2024-12-09 at 01:01:23 in the Sales Marketing category
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