| Date | 2025-01-16 |
|---|---|
| Job Title | Senior Technical Consultant Itsm 4Me |
| Employer | More Information |
| Salary | |
| Category | It Computing Software |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Being a Senior Technical Consultant often requires a balance between technical expertise and the ability to understand and address the unique challenges and objectives of each organization. Adaptability, problem-solving, and collaboration skills are equally important for success in this role. Work experience must include 7 years of enterprise ITSM application deployment Previous professional services experience is preferred At least 5 years Strong SQL Experience SQL Reporting Services Experience 5 years experience with Performance configuration and Tuning Customized report development General Support and Troubleshooting IT related qualification Excellent communication skills Analytical thinking People skills Microsoft Office proficient: Excel, Word, TEAMS, PowerPoint, Outlook Problem Solving: Focus on solving specific technical issues or challenges for clients in the form of assigned support tickets, service requests or projects. Install, implement, configure, upgrade, or troubleshoot technology solutions. Client Interaction: Interact with clients to understand their needs, provide technical recommendations, and help with project implementation. Technical Expertise: Expected to have expertise in a specific technology or domain. Implementation: Responsible for implementing technical solutions, ensuring they work as intended, and troubleshooting any issues that arise during the implementation process. Documentation: Create documentation for the implemented solutions and customizations, which may include system configurations, user guides, and best practices. Collaboration: Collaborate with other team members and Project Manager, to deliver technical solutions. Courses and Certifications: Keep up to date on changes and updates in domain of expertise. Keep all vendor required certification up to date on supported areas. ITIL certification Complete all minimum required Udemy certification for a Technical Consultant: Soft skills for Technical Professionals Business Etiquette Communication skills Emotional Intelligence Business Writing for Technical Professionals Project Management for Technical Professionals Requirement gathering workshop/Business Analysis Ability to communicate effectively, both orally and in writing, internal and with customers Expert technical knowledge and skills Ability to work both independently and in a team environment Pro-active self-starter Customer centric approach Appropriate Internal incident escalations Completed and passed all required courses and certifications Must have a Valid Drivers License and Vehicle Must have a Valid Passport
Senior Technical Consultant Itsm 4Me position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-16 in the It Computing Software category
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