Alrode: Field Technician

Field support technician – Specialised Safety & Security Solutions (Alberton based) If you have 5 years’ IT working experience with an IT qualification and you are a little adventurous, then read on. Our client in ALBERTON, is a premier provider of Specialised Safety & Security Solutions, delivering unique, access-control-based products to high-stakes industries including Mining, Banking, Aviation, and Government. They are seeking an energetic, technically minded Field Support Technician to join a dynamic team and support an expanding client base. The successful candidate with the required background and physical ability, will be trained on the specialised product. Candidate Requirements Experience: Minimum of 5 years’ experience in IT , with a strong focus on Networking and all Microsoft Operating Systems. Technical Aptitude: Exceptional troubleshooting skills; previous experience with electronics or PC hardware is a distinct advantage. Service Excellence: Strong interpersonal skills and a professional appearance, with experience in helpdesk environments. Licensing & Transport: Valid Driver’s License and own reliable transport to commute to the office ( a company vehicle is provided for site visits). Education: Matric (Grade 12) and A certification or any IT related qualifications. Flexibility: Willingness to work extended hours and be available for standby duties when required. Licensing & Transport: Valid driver’s license and own reliable transport to the company offices in Alrode Alberton are essential (a company vehicle is provided for site visits). Key Responsibilities Installation & Integration: Lead the on-site installation of both hardware and software solutions. Technical Support: Provide end-to-end support (telephonic, remote, and on-site) for hardware and software systems. Troubleshooting: Conduct advanced fault-finding and problem-solving to resolve complex technical issues efficiently. Client Training: Educate customers on product functionality and software interfaces to ensure seamless adoption. Aftersales Service: Maintain high levels of customer satisfaction through proactive aftersales support and helpdesk management. Remuneration & Benefits Competitive Cost to Company negotiable, based on experience and technical proficiency. Tools of Trade: Company cellphone and laptop provided. Travel: Access to a company vehicle for all customer site visits.