Qualifications & Experience Education Matric/Grade 12 (essential). Diploma/Certificate in Hospitality Management or Housekeeping (advantageous). Experience 24 years experience in housekeeping, with at least 12 years in a supervisory or assistant management role (preferably in a lodge, hotel, or resort environment). Experience working in a game lodge or remote environment (advantage). Skills & Attributes Strong leadership and people management skills. Excellent attention to detail and quality control. Guest service orientation with good problem-solving skills. Ability to work under pressure in a lodge environment. Good communication skills (English essential; Afrikaans or local languages an advantage). Computer literacy (MS Office, basic reporting).

The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily operations of the housekeeping department to ensure that guest rooms, public areas, and back-of-house areas are maintained to the required standards of cleanliness and presentation. He/she assists in supervising, training, and motivating staff while ensuring efficient and cost-effective operations. Qualifications and Experience: – High school diploma (Grade 12) or equivalent required. – Diploma in Hospitality / Housekeeping Management is advantageous. – Minimum 23 years experience in a supervisory housekeeping role (hotel, lodge, or similar environment). – Strong knowledge of cleaning procedures, chemicals, and health & safety requirements. – Computer literacy (MS Office, PMS such as PAN or similar) is advantageous. Key Responsibilities: – Supervise and coordinate daily housekeeping operations, including rooms and laundry. – Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are maintained. – Assist in scheduling staff shifts, allocating tasks, and monitoring attendance. – Support staff training, coaching, and performance management. – Monitor and maintain inventory levels of linen, cleaning supplies, and equipment. – Report and follow up on maintenance issues with the relevant department. – Ensure compliance with health, safety, and hygiene standards. – Assist in budget control and cost management of supplies and labour. – Handle guest requests, complaints, and special requirements in a professional manner. – Conduct regular audits and prepare reports for the Housekeeping Manager.