Customer Service Specialist French or Portuguese Speaking

Experience                                

2-3 years experience in Network Marketing / Entrepreneurial experience, coach and mentor entrepreneurs to reach business goals experience, customer service experience, business development, sales, or related field. 

Knowledge      

Coaching / Mentoring Background 

Network Marketing 

Computer literacy – intermediate 

Purpose 

The purpose is to play a pivotal role in enhancing Member experience by acting as mentors and coaches to support and guide our Members through their business journey to get a clear understanding of the business and the challenges/incentives/goals.  

Hats You May Wear 

1. Communicate between teams & across business units positively and confidently to achieve goals. 
2. Consistently checks the detail and quality of every job they execute. 
3. Implement the values and culture in the execution of duties and through interactions with all. 
4. Communicate with Member s providing feedback and solutions, whilst representing the company. 
5. Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change. 
6. Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energised and focused on their journey. 
7. Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals. 
8. Job Requirements – Functional Duties and Responsibilities 

• Relationship building and Member Support  Interacting successfully with new prospective Members and explaining the Business to them. 
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals. 
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust. 
• Respond to member inquiries promptly and professionally and provide accurate information about INUKA products, business processes, and promotions. 

• Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution.  Members feel empowered and supported to grow their business. 
• Each interaction with the company is pleasant and Member feel confident when interacting with you.  

• Coaching, Mentoring, and Continuous Support 
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals. 
• Offer guidance and support to Members which fosters a positive and encouraging experience.  
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress. 
• Align with the company’s mission to improve the Member experience and positively impact lives. 

• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. Provide 70% personalised coaching sessions to Members, addressing specific areas for improvement. 
• Demonstrate an improvement in recognition reward and leadership level progression indicators for coached Members. 

• Member Business Development        
• Assist new Members in starting their business journey with the company by providing comprehensive onboarding support to help them kickstart their entrepreneurial business. 
• Educate Members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income. 
• Support Members in achieving their targets and advancing to the next leadership level.  

• Assist Members in developing strategies to increase sales to maximise business growth and earnings.    Support Members in achieving [specific targets] and advancing to the next leadership level. 

• Contribute to an increase in overall business growth among supported Members. 

• System, business and product knowledge   
• Full understanding of the online system.  
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members. 
• Record keeping of all interactions with Members on the system. 
• Promote and educate Members on all new products developed.  
• Respond to Members queries relating to products in a professional manner.  

Ad-Hoc 

• Investigate and assist Members with PV appeals to reach goals after month end has cut off. Maintain accurate record-keeping of all Member interactions on the INUKA system. 
• Achieve 98% accuracy in record-keeping and demonstrate a comprehensive understanding of the online system. 

• Member Impact and Growth  Work towards the overall goal of impacting the lives of Members positively. 
• Develop strategies to help Members overcome challenges and achieve their business goals. 
• Foster a culture of support and encouragement within the team. 

• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members. Support Members in achieving their goals and advancing to the next leadership level. 
• Contribute to an increase in overall lives impacted. 

• Commitment to Continuous Growth and Development       
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members. 

• Stay up to date on product knowledge, business strategies, and industry trends. Attend X amount of training sessions and actively apply acquired knowledge to member interactions. 

Qualifications                          

National Senior Certificate or equivalent / Bachelor’s degree in Business Management or related field will be advantageous.

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