Menu Close

Bellville: Helpdesk Consultant

Bellville: Helpdesk Consultant

Location
Cape Town City Centre

Job Type
Management / exec / consulting

Job Description

Helpdesk Consultant The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members. Competencies and Experience: Proven success in developing and executing business strategies. Computer literate intermediate Excellent communication and interpersonal skills. Strong coaching and mentoring abilities. Goal-oriented with a focus on achieving targets. Leading self before leading others. Developing Expertise, Adopting Practical Approaches Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change Understanding People, Team Working, Valuing Individuals Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness. 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 – 3 years customer service experience / 2 – 3 years experience in business development, sales, or related field. Description of Tasks: Interacting successfully with new prospective Members and explaining the Business to them. Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals. Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust. Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions. Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution. Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals. Offer guidance and support to Members which fosters a positive and encouraging experience. Help Members navigate obstacles and setbacks to ensure resilience and continued progress. Align with the company’s mission to improve the member experience and positively impact lives. Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business. Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income. Support members in achieving their targets and advancing to the next leadership level. Assist Members in developing strategies to increase sales in order to maximise business growth and earnings. Full understanding of the online system. Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members. Record keeping of all interactions with Members on the system. Promote and educate Members on all new products developed. Respond to Members queries relating to products in a professional manner. Ad-Hoc Work towards the overall goal of impacting the lives of Members positively. Develop strategies to help Members overcome challenges and achieve their business goals. Foster a culture of support and encouragement within the team. Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members. Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members. Stay up to date on product knowledge, business strategies, and industry trends. The duties listed above are not exhaustive of the role and must be used as a guideline. Should you not receive feedback within 2 weeks of applying please assume your application unsuccessful.
View Job  Cape Town: Admin Supervisor – Car Rental industry – Cape Town, Western Cape posted by Hire Resolve

Ready to Apply?

Click below to apply directly with the employer


Go Apply Now


Safe & secure application

Advertisement


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Bellville, Cape Town City Centre


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Western Cape: Overhead Line Engineer (132kV) posted by Network Finance

Jobs in South Africa September 27, 2025
General Management Network Finance

Lead and support the design, analysis, and detailing of 132kV overhead line systems, including towers, poles, foundations, conductors, and...

View Job  Cape Town: Business Reporting Analyst posted by Batho Pele Top Services
View Job

Johannesburg North: Civil Engineer posted by Network Finance

Jobs in Central Johannesburg September 27, 2025
Construction Mining Network Finance Other Building

Design and review civil and structural aspects of solar PV systems e.g., foundations, racking systems, drainage, access roads.Conduct site assessments,...

View Job

Western Cape: Project Manager posted by Network Finance

Jobs in South Africa September 27, 2025
Electrical Engineering Network Finance

As an Energy Project Manager at our client, you will play a pivotal role in overseeing and executing complex energy…

View Job

Krugersdorp: Procurement Officer posted by Hire Resolve

Jobs in Gauteng September 27, 2025
Construction Hire Resolve Mining Other Building

DescriptionHire Resolves Client is currently looking for an experienced Procurement Officer to join their mining company based in...

View Job

Gauteng: Roaming Retail Store Manager posted by West Coast Personnel

Jobs in Gauteng September 27, 2025
Manufacturing Production West Coast Personnel

Non-Negotiable RequirementsDiploma in Business Administration Sales Marketing NQF 6Minimum 5 yearsrsquo Retail Sales Marketing 3 yrs supervisoryProven...

View Job

Gauteng: O&M Technical Support posted by West Coast Personnel

Jobs in Gauteng Remote September 27, 2025
Manufacturing Production West Coast Personnel

Non-Negotiable Requirements3 Phase Installation Electrician qualification3ndash5 yearsrsquo experience in fault finding, system integration, and solar...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Bellville, Jobs in Cape Peninsula, Jobs in Cape Town City Centre

More Jobs in Your Area