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Berea: Call Centre Agent – Telecommunications posted by Skytel Mobile

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Job Description

We are looking at employing Call Centre Agents (Inbound and Outbound) for our office based in Durban.Key Responsibilities & SkillsCustomer Support:Handling inbound and outbound inquiries regarding airtime, PUK codes, and phone setups.Technical Assistance:Managing SIM swaps, data configurations, and network-related issues.Sales & Retention:Promoting mobile plans, data packages, and upsellingPerformance Targets:Meeting daily call volumes and sales KPIs (Key Performance Indicators).Job Opportunities & RequirementsRequirements:Minimum 6 months to 1 year of call centre experience, preferable from MTN or relatedMatric/Grade 12, and strong communication skills.Should you be interested, kindly forward CV’s.



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