Job Description
About the Role
Skelton Mobile is seeking experienced Call Centre Agents to join our team in Durban. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and driving sales growth.
Key Responsibilities
- Handling inbound and outbound inquiries regarding airtime, PUK codes, and phone setups
- Managing SIM swaps, data configurations, and network-related issues
- Promoting mobile plans, data packages, and upselling
- Meeting daily call volumes and sales KPIs (Key Performance Indicators)
Requirements
- Minimum 6 months to 1 year of call centre experience
- Preferable from MTN or related industry
- Matric/Grade 12
Qualifications
- None specified
How to Apply
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