Boksburg: Key Accounts Manager posted by Cre8work!

PURPOSE OF JOB:

Selling products and services using solid arguments to prospective customers

Performing cost-benefit analyses of existing and potential customers

Maintaining positive business relationships to ensure future sales

MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE

1. Matric

2. Basic Financial education

3. Experience in sales and operations

4. Earth mover tyre experience

5. Drivers licence

KEY PERFORMANCE AREAS:

This position will be responsible for the following 4 Key Performance Areas:

1. Financial KPA: To achieve sales targets as per budget set for the branch.

2. Customer KPA: To secure more long-term contracts and service and protect existing contracts.

3. Operational KPA: To ensure the I have the right tools to operate and service customers.

4. Activity goals versus activity results KPA: Multilevel calling and attacking new are met.

Financial Responsibilities:

1. To achieve & maintain sales and profit targets.

• Achieve sales and profit targets set in sales meetings.
• Maximize income on profit and prevent losses due to under quoting.
• Quotations done timeously at correct pricing.

2. Manage stock to supply customers.

• Max stock level to be kept at branch as per companies procedure and customers needs.
• Planning on branch stock holding in order to reduce over stock but still give the customers good turnaround time on delivery.

3. Plan tasks and week to keep overheads low.

• Do weekly planner to visit all customers regularly to keep overheads to a minimum on vehicle running costs.
• Weekly planning to be done for new week in sales meetings done weekly.

4. Sales growth.

• Attacking new customers. Minimum 2 per week.
• Weekly sales meeting and comparison to set budget versus targets achieved.
• Ensure all customers payments are made on time and no outstanding orders and queries.

Customer Responsibilities:

1. Protect existing customers.

• Liaise with customers to ensure service levels are up to standard and building customers relationships.
• Multilevel calling.

2. Grow customer base.

• Attacking new customers list and weekly planner to be in place and kept by.
• Weekly feedback meetings and planning on attacking new customers.

3. Monthly reports.

• Monitor all reports are compiled and send to all relevant customers.
• Ensure monthly meetings are set and all K.P.I. are met.

4. Customer complaints.

• Assist and solve any customer complaints as soon as possible and professionally.
• Ensure no vendor complaint get logged against branch.

5. Breakdowns

• Assist and arrange breakdowns and ensure all are done correctly.
• Gather all paperwork next day and inform admin division on stock and or consumables and other related to be quoted on.
• Assist in gathering orders on breakdowns for invoicing to commence and paper trail to be finalized.
• Ensure that vehicles have correct tools and equipment to assist with breakdowns and all certified and good working condition.

6. Technical

• Receive monthly surveys, tyre change slips and scrap reports and ensure all are send to Technical Department for reports to be compiled.
• Ensure customers receive the above reports for discussion.
• Create scrap reports for customer tyres in yard where and when requested by customers.

7. Accounts admin

• Ensure all quotations are done and forwarded for orders.
• Ensure all PODs are completed and handed to admin.
• Follow up on POs if outstanding longer that 5 working days.

Operational Responsibilities:

1. Communication.

• Communication to line manager on daily activity and operational requirements.

2. Stock.

• Ensure combo stock are built for your customer base.
• Secure stock for end user customers.
• Maintain correct stock level to supply customers timeously and on demand.
• Assist with stock taking and stores where needed to identify low stock levels for ordering purposes.

3. Staff

• Where needed, interview and employ staff for sites as per companies SOP.
• Keep staff disciplined and when not adhering, take corrective action with HR assistance.
• All staff PPE to be in order.
• Safety toolbox talks done every morning before work started.
• Vehicles, tools and equipment checklists to be done.

4. Orders.

• Place orders timeously to ensure stock available to deliver as per customers requirements.

5. Exceptions & Escalations

Exceptions:

• Service delivery to customers must be on high standard.
• Built and grow customers base.

Escalations:

• Do Proactive planning.
• Introduce new innovations and implement new ideas.

Activity Goals versus Activity Results Responsibilities:

1. Contacting new prospects or existing customers.

• Attacking new customer planning.
• Weekly planner compiled for customer visits.
• Presenting products and services to customers.

2. Nurturing strong client relationships.

• Following up diligently.
• Customer satisfaction.
• Maintain high service level towards customers.

3. Succession.

• Implement and monitor succession initiatives on attacking new.
• Report to line manager daily on actions and progress.

4. Cleanliness

• Always uphold companies image on a high standard towards the public and customers. (Staff / vehicles and housekeeping)

COMPETENCIES REQUIRED:

Knowledge:

1. Policy and procedures
2. Company products and services
3. Basic financial knowledge
4. Technical and commercial procedures
5. Labour law
6. Sales strategy and trends
7. Mining charter
8. Database and systems
9. Customer service

Skills:

1. Sales Skills
2. People skills
3. Project skills
4. Communication skills
5. Report writing skills
6. Negotiation skills
7. Meeting skills
8. Presentation skills
9. Customer relations skills