The core purpose of this role is to drive sustainable member growth, retention, and satisfaction within the medical scheme industry by enhancing engagement strategies, optimising onboarding and benefit utilisation, and leveraging data-driven insights. The role collaborates across functions to deliver a seamless, value-rich healthcare experience that supports both member needs and business objectives. Requirements Grade 12, with a three-year tertiary FAIS-compliant diploma or degree RE5 Class of Business Training Five to eight years of relevant experience in customer success, growth management, or member relations within the medical scheme, healthcare, or insurance industry A valid drivers license and own transport Key Competencies Able to perform well under pressure Good interpersonal relations Business insights Strong analytical and statistical skills Good problem-solving skills

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