Bryanston: Group Series Tour Consultant (Inbound Dmc) – Bryanston posted by Phoenix Recruitment

Leading Inbound Destination Management Company based in Bryanston is currently looking for an experienced Group Series Tour Consultant. We’re looking for a dynamic, driven and enthusiastic groups consultant to create seamless, high-impact group adventures that will leave travellers raving. The Groups Series Consultant is responsible for the planning, coordination and delivery of pre-packaged and tailor-made group series tours for international markets. This role requires strong organisational skills, product knowledge and the ability to deliver exceptional service to B2B and B2C partners and clients. The consultant acts as the main point of contact for travel agents, tour operators and internal departments to ensure seamless execution of group tours from the enquiry stage to post-tour feedback. Duties: Reservations of all services requested by clients Respond to written requests and provide written confirmations Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations Arrange Meet and Greets as required Documentation Management of all Reservations: Compile travel packs for clients Vouchers Rooming lists Filing Ensure that clients invoiced for all services and invoices provided to clients timeously Manage payments and Account queries Book tour guides services as required Client Care: Maintain contact with client during period of travel Maintain contact with tour guides throughout tour Manage client complaints and emergencies Maintain contact with agents Client Relationships: Ensure client expectations are met and the highest delivery of service is driven through the business. Ensure that clients are offered the best available price and product. Build and retain relationships with clients Ensure effective communication with clients at all times. Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously. Supplier Relationships: Commitment to and building relationships with preferred partners. Understanding supplier products. Personal development on destinations and products. Learning & Development: Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows. Keep abreast of industry trends Requirements: Matric / Grade 12 At least 3 – 5 years’ work experience dealing with group series within the tourism industry Travel & Tourism qualification would be preferable Tourplan knowledge and execution would be preferable Excellent South African and Regional geographic knowledge Attention to detail is essential A mature approach when dealing with people Capacity for dealing with employers and workers at all levels Confidentiality, tact and discretion when dealing with people Excellent planning, organisational, and analytical skills Good verbal and written communication skills Integrity and Honesty Good interpersonal skills Good Problem-solving skills Negotiation and liaison abilities