Duties: Respond promptly and professionally to reservation inquiries Process bookings for accommodation, transfers, conferencing, functions and activities across multiple properties Manage cancellations, modifications and refunds in line with company policies and guest expectations Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings Prepare letters of confirmation and assist with preregistration activities when required Monitor room availability and track future occupancy to support revenue and forecasting efforts Apply correct room rates and package benefits based on selling tactics and availability Communicate reservation details clearly to front office and operational teams Ensure compliance with credit policies and deposit requirements Promote goodwill by being courteous, friendly and helpful to guests, colleagues and partners Maintain a clean and organized work area, ensuring all correspondence and files are up to date Undertake any reasonable requests made by management in support of broader operational goals Requirements: Matric Relevant tertiary qualification is advantageous. At least 5 years experience in a tourism / travel call centre or reservations department for multiple properties Excellent command of English (verbal and written) Strong interpersonal and time management skills Valid RSA ID Dynamic, self-starter, problem solver, team player Presentable and professional appearance Proficient in Microsoft Office, especially Excel (intermediate to advanced). Familiarity with hospitality systems eRES / Nebula, Opera Cloud & Apex CRM platforms

Known for its iconic safari lodges and boutique properties that attract a discerning international clientele, the group prides itself on delivering exceptional hospitality. In this pivotal role, youll manage bookings across multiple platforms, ensure smooth communication between guests and operational teams, and support occupancy and revenue forecasting all while upholding the refined standards that define luxury travel. Your precision and professionalism will directly enhance guest satisfaction and reinforce the brands reputation for excellence. Candidate Requirements: Minimum of 5 years’ experience in tourism/travel call centre or reservations Valid RSA ID Drivers License beneficial, or access to reliable transport Have excellent administration skills and be able to manage all tasks pertaining to reservations. Be computer literate and have working knowledge of PMS systems Nebula, eRes, Opera Have a good command of the English language verbal and written Must be very organized and have excellent time management skills Work well under pressure and have good problem solving skills Be a team player and work well in an office environment Live out, office based position Package: R20,000 CTC 5% provident fund is compulsory