Reservations Consultant We are seeking a dynamic and detail-oriented Reservations Consultant to join our team. This role is perfect for someone who thrives in a fast-paced hospitality environment, has a passion for customer service, and is driven to deliver seamless guest experiences from the very first point of contact. Key Responsibilities: Handle reservation inquiries via phone, email, and online platforms with efficiency and professionalism Provide accurate information on availability, pricing, and services Process bookings, modifications, and cancellations while ensuring all details are correctly captured in the system Work closely with internal departments to ensure smooth communication and guest satisfaction Maximise revenue opportunities through upselling and cross-selling of services Maintain a high standard of customer care, ensuring guests feel valued and supported throughout their journey Requirements: Previous experience in reservations, front office, or a related hospitality role Strong communication and interpersonal skills with a customer-first mindset Excellent organisational skills and attention to detail Ability to work effectively under pressure and handle multiple tasks Proficiency in reservations systems and Microsoft Office Suite (experience with [insert system, e.g. Opera/Fidelio] is an advantage) Flexibility to work shifts, weekends, and public holidays if required What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth A supportive and collaborative team environment The chance to be part of a brand committed to exceptional guest experiences If you are enthusiastic, service-driven, and eager to grow within the hospitality industry, we would love to hear from you.