Job Description
About the Role
We are seeking a highly motivated and detail-oriented Reservations Team Lead to join our team in Bryanston, Johannesburg. As a key member of our Central Reservations Department, you will be responsible for leading a small team and delivering exceptional guest experiences while promoting revenue growth and attention to detail.
Key Responsibilities
• Leading a small team within the Central Reservations Department
• Managing reservations via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
• Promoting sales, cross-selling, and upselling of various products within our portfolio
• Reservation status management and SOP implementation
• OTA management
• Team training and support
• Managing cancellations, modifications, and refund requests efficiently
• Maintaining compliance with all company policies and procedures
• Handling daily correspondence, maintaining up-to-date files, and ensuring systems are accurate and organized
• Supporting room availability, monitoring of deposits, supporting revenue and occupancy forecasts, and inventory management
• Preparing expected arrival reports and managing the communication process to lodge operations teams
Requirements
• Proven experience in a similar role or as a senior reservations consultant
• A team player with high level of dedication and leadership
• Excellent computer skills (MS Office, MS Excel, PowerPoint)
• PMS system knowledge – Nebula, eRes, and Opera would be advantageous
• Proficiency in English
• Well-organized with good time management
• Excellent verbal and written communication skills
Qualifications
No specific qualifications mentioned.
Salary & Benefits
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in North Johannesburg
The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.
In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.
The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.
Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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