Bryanston: Reservations Team Lead posted by Karen Tupper Recruitment

Are you passionate about leading a team striving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join the team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking. Scope & General Purpose: • Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media • Promoting sales, cross selling and upselling of various products with in the portfolio • Reservation status Management and SOP implementation • OTA management • Team Training and support • Managing cancellations, modifications, and refund requests efficiently. • Maintain compliance with all company policies and procedures. • Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team • Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management • Prepare expected arrival reports and managing the communication process to lodge operations teams. • Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized. • Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners. • Be flexible in supporting other operational areas when required. REQUIREMENTS: • Proven experience in a similar role or as a senior reservation’s consultant • A team player with high level of dedication and leadership • Excellent computer skills (MS Office, MS Excel, PowerPoint) • PMS system knowledge – Nebula, eRes and Opera would be advantageous • Proficiency in English • Well-organized with good time management • Excellent verbal and written communication skills • Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead. • Must have a good command of the English language with exceptional writing skills. • Solid interpersonal and leadership skills • Valid RSA ID • Dynamic and a self-starter • Presentable appearance and professional approach