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South Africa: Duty Manager – Camps Bay posted by Karen Tupper Recruitment

South Africa: Duty Manager – Camps Bay posted by Karen Tupper Recruitment

Posted on 2025-04-29 00:00:00

Job Summary

A boutique Guest House situated in Camps Bay is seeking a passionate and experienced Duty Manager to become part of their close-knit team. Nestled in a serene, picturesque setting, the guesthouse offers a peaceful escape for travelers who value personalized service, comfort, and attention to detail. In this key role, youll be actively involved in the daily running of the property, with a particular focus on Front Office while enhancing the guest experience. We’re looking for someone who thrives in a refined, guest-focused environment and brings a hands-on, service-driven approach to leadershipsomeone who understands how to turn a great stay into a memorable one.

1. Minimum Requirements

  • South African ID or valid work permit

  • Grade 12 (Matric) certificate

  • Hospitality qualification (preferred)

  • Well-groomed and presented

  • Excellent communication skills, written and verbal

  • Ability to work shifts, including weekends and holidays special requests

  • Employment track record with references

  • Own, reliable transport

2. Required Experience & Skills

  • Minimum 3 years experience in a Duty Manager or similar role at a 4- or 5-star establishment

  • Experience and understanding of reservation process including OTA channels

  • In-depth knowledge of Front Office , Reservations & Accommodation operations

  • Proficient in hotel systems (Apply Below, Nightsbridge, OTAs)

  • Strong guest relations and complaint resolution skills

  • Experienced & capable of overseeing hotel departments during shifts (Front Office, Housekeeping, F&B, Security) including arrivals, special requests, and emergency situations professionally

  • Skilled in team supervision: enforcing standards, coaching staff, and ensuring service excellence

  • Experience with stock control, reservations and basic administrative duties

  • Ability to maintain a professional working relationship with all departments and across cultures and religions

3. Key Responsibilities

  • Act as Senior Manager on Duty, ensuring smooth hotel operations during assigned shifts

  • Ensure all guest-facing teams uphold 5-star service standards and grooming policies

  • Handle guest feedback, complaints, and special requests effectively

  • Oversee room assignments, reservations, and occupancy changes

  • Conduct hotel walkthroughs to maintain ambiance, safety, and cleanliness

  • Provide leadership, training, and mentorship to operational staff

  • Assist with reservation inquiries over weekends, written and verbal

  • Oversee & host breakfast service

  • Perform reception duties including check-in & check outs and guest concierge services

  • Assist with reporting, stock control, and cost management in collaboration with department heads

View Job  Pretoria North: Workshop Manager - Automotive Trucks & Bus posted by Firstautostaffing.co.za

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