Menu Close

Cape Town: BPO Customer Service Team Leader posted by CallForce

Cape Town: BPO Customer Service Team Leader posted by CallForce

Posted on 2025-08-10 00:00:00

Employer CallForce
Category Other Professions
Location Western Cape  / Cape Town

Job Summary

At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You’ll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.

What Youll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, youll support and motivate your team to make sure theyre on track to meet goals. Youll work to answer associates questions, issues, and customer escalation while ensuring quality customer experience on every call as youre the first line manager for your team.

Youll report to the Operations Manager. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, Youll

  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
  • Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

  • Grade 12
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Consistently mentor and inspire others
  • Customer focused mindset
  • Computer savvy

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes… all the competitive compensation, performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover
View Job  Sandton: Upgrades consultants posted by CallForce

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Mobile Technician posted by BCE Foodservice Equipment

Overall purpose of the job To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency...


View Job
Mobile Technician

Cape Town: New Business Development posted by Kontak Recruitment

New Business Development - Plastic and Packaging JB5332 Cape Town, Western Cape R25 000 - R40 000 CTC per month plus commission PermanentFully remote Join a...


View Job
New Business Development

Cape Town: Senior Project Manager (Electrical) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of...


View Job
Senior Project Manager (Electrical)

Cape Town: Senior Site Agent posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have a Trade Test...


View Job
Senior Site Agent

Cape Town: Professional Transportation Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree in EngineeringMust be registered...

View Job  Johannesburg: Head of Training - Pharmaceutical Training Academy posted by AtripleA recruitment & temps

View Job
Professional Transportation Engineer

Cape Town: Professional Bridge Design Engineer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree in Civil Engineering.Must be registered with ECSA as a Professional...


View Job
Professional Bridge Design Engineer

Cape Town: Professional Engineer (Roads & Municipal Services) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...


View Job
Professional Engineer (Roads & Municipal Services)

Cape Town: Warehouse Checker posted by ROSS Verification Services

Warehouse checkers need for the Cape Town area.Must have a minimum of 2 years warehousing experience. Must have matric with Maths.


View Job
Warehouse Checker

Cape Town City Centre: Sales Representative (Chemical Industry)

Requirements Female applicants only Experience in the Technical Chemical Industry Strong sales and negotiation skills Self-motivated, independent, and a...


View Job
Sales Representative (Chemical Industry)

Cape Town City Centre: Senior SAIPA Accountant

Minimum Requirements Must have a minimum of 2 years experience as a SAIPA Registered Accountant in the Financial Services Industry Bcom Accounting Relevant...


View Job
Senior SAIPA Accountant

Cape Town City Centre: Software Engineer

Were seeking a talented and motivated Software Engineer to join our dynamic team and help build cutting-edge applications that make a real impact. Key...


View Job
Software Engineer

Cape Town: Personal Assistant (PA) – Urgently Needed posted by Epiglo PTY LTD

Medicore situated in Constantia is seeking an exceptional Personal Assistant to provide comprehensive support to a dynamic professional businessman active...


View Job
Personal Assistant (PA) – Urgently Needed

Cape Town: Office Administrator posted by Private

Office AdministratorJob SummaryWe seek a detail-oriented and organized Office Administrator to join our team. This permanent position is based in...


View Job
Office Administrator

Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel

My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...


View Job
Autos Press & Plating Team Leader – Maitland, Cape town

Cape Town: External Sales Rep – Urgently needed posted by Africote

External Sales Rep RequiredArea Paarden Eiland Cape TownSalary To be discussed Permanent position We are a well-established Paint, Plaster and screed...


View Job
External Sales Rep – Urgently needed

Cape Town: Regional Technical Support Specialist – Capital Equipment posted by The Recruitment Guy

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town Western Cape region.To be the technical...

View Job  Port Elizabeth: Retail Sales Manager posted by Aleon Pty Ltd

View Job
Regional Technical Support Specialist – Capital Equipment

Cape Town City Centre: Transfers Conveyancing Secretary

Key Requirements Minimum 2 years of experience for Junior candidates and 5 years for Senior candidates in a conveyancing-related role Proven ability to...


View Job
Transfers Conveyancing Secretary

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town City Centre: AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Minimum Requirements Diesel Auto Electrician Trade Certificate Minimum 5 years experience in a similar role Valid Code 1014 Drivers License with PrDP...


View Job
AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd

Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...


View Job
Operations Administrator

Cape Town: Accountant – Urgently Needed posted by Epiglo PTY LTD

A dynamic pharmaceutical company in Constantia, Cape Town is seeking a highly organised and detail-oriented Accountant to join our growing team. The ideal...


View Job
Accountant – Urgently Needed

Cape Town City Centre: Senior Human Resources Business Partner

Purpose of the Role The Senior Human Resources Business Partner HRBP will be responsible for translating group and functional strategy into actionable human...


View Job
Senior Human Resources Business Partner

Cape Town City Centre: Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Are you passionate about agriculture and eager to help farmers succeed? Join my clients dynamic team leading the way in granular fertilizers and...


View Job
Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Cape Town City Centre: Technical Buyer Ref: 3884

Youll need Matric engineering qualifications are advantageous, as well as 3 5 years experience in the FMCG Transportation sectors in a technical...


View Job
Technical Buyer Ref

Cape Town City Centre: Accounts Payable Controller

Are you a detail-oriented professional with a passion for numbers and a knack for managing supplier relationships? Were searching for a proactive and...


View Job
Accounts Payable Controller

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area