Cape Town: Business Analyst – Insurance Sector posted by PBT Group
Posted on 2025-07-26 00:00:00
| Employer | PBT Group |
|---|---|
| Category | Other Insurance |
| Location | Western Cape / Cape Town |
Job Summary
We are seeking a highly skilled Business Analyst with deep domain expertise in the insurance sector, particularly in compliance, operations, and digital process optimisation. This strategic role is aimed at supporting the foundational redesign of our insurance division to enable future scalability and operational excellence.
Background
Our Insurance business unit currently operates with a lean team and relies on manual, client-specific processes. While this approach has supported client satisfaction to date, it poses challenges around efficiency, consistency, and scalability as the business prepares for significant growth. We are therefore undertaking a comprehensive operational review to assess and improve our current structures and capabilities.
Scope of Work
The Business Analyst will lead a detailed gap analysis across the following domains:
- Customer Base: Review segmentation, delivery models, SLA alignment, and reporting.
- SLAs: Evaluate current performance against service level agreements and suggest standardisation opportunities.
- Systems: Analyse platform capabilities, data flows, and integration readiness.
- Processes: Map existing workflows and identify inefficiencies and risk points.
- People: Assess team structure, roles, skills, and scalability readiness.
- Compliance: Identify gaps in data processing, security, and regulatory alignment (e.g., POPIA).
- Reporting: Review internal, customer-facing, B2B, and regulatory reporting practices.
Responsibilities
The Business Analyst will be responsible for:
- Conducting stakeholder interviews and workshops to gather qualitative insights.
- Documenting and analysing current-state operations across systems, processes, and teams.
- Identifying compliance risks, inefficiencies, and constraints to scalability.
- Benchmarking current practices against insurance industry standards and best practices.
- Producing a comprehensive gap analysis report with clear findings and actionable recommendations.
- Designing a future-state operating model aligned with growth and strategic goals.
- Developing a practical roadmap with short-, medium-, and long-term initiatives.
- Presenting findings and recommendations to senior leadership.
- Supporting planning and decision-making for implementation phases.
Key Deliverables
- Gap Analysis Report (Operations, Systems, People, Compliance, Reporting)
- Recommendations for optimisation and standardisation
- Future-State Operating Model
- Roadmap for scalable growth (Technology, Processes, People)
- Presentation of findings to executive leadership
Requirements
- Proven experience as a Business Analyst in the insurance sector
- Strong background in operational analysis, digital process design, and compliance
- Familiarity with insurance-specific regulations (e.g., POPIA)
- Demonstrated ability to lead gap analysis, stakeholder engagement, and change planning
- Excellent documentation and presentation skills
- Experience with data flow mapping, SLA frameworks, and reporting structures
- Consulting or project-based experience advantageous
Ideal Candidate Profile
- Strategic thinker with a pragmatic approach to problem-solving
- Strong communicator capable of engaging cross-functional stakeholders
- Experienced in balancing compliance, technology, and operational requirements
- Comfortable working in dynamic and evolving environments
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Brand Manager posted by Kendrick Recruitment
Brand Manager Luxury Restaurant Group Cape Town Salary R35,000 R40,000 Negotiable, Dependent on Experience Location Cape TownKendrick Recruitment is...
View Job
Brand Manager
Cape Town: Guest Relations Manager posted by Kendrick Recruitment
Guest Relations Manager Luxury Travel Company Cape Town Salary R45,000Kendrick Recruitment is now seeking an enthusiastic and dynamic Guest Relations...
View Job
Guest Relations Manager
Cape Town: Production Manager posted by FROGG Recruitment
Production Manager Cape Town Our Food Manufacturing client in Cape Town Area is looking for a production manager with 5 years experience in Food...
View Job
Production Manager
Cape Town: German Customer Service (C1/C2) posted by abc worldwide
Job Description for the German-Speaking Customer Service Agent positionJob Title German-Speaking Customer Service AgentIndustry Sales of Accounting...
View Job
German Customer Service (C1/C2)
Cape Town: Debtors and Banking Clerk posted by SET Consulting
Debtors and Banking ClerkR300k NegCape TownExcellent career opportunity with medium sized FMCG Group. Reporting to the Senior Accountant you will be...
View Job
Debtors and Banking Clerk
Cape Town: Mechanical Engineer CPT posted by Pro Tem
My client is seeking a qualified individual to join our team as Mechanical and Fire Engineer. In this role, you will take charge of Mechanical and Fire...
View Job
Mechanical Engineer CPT
Cape Town: 2nd Line IT Support posted by Mindmatch Consulting
Summary and purpose of the JobProvide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution.Become an...
View Job
2nd Line IT Support
Cape Town: Marketing & Communications Manager posted by O’Brien Recruitment
Were Hiring Marketing Manager Real Estate Cape Town De WaterkantAre you a creative and strategic marketing professional with a passion for real estate?...
View Job
Marketing & Communications Manager
Cape Town: Office Administrator posted by Southey Contracting Offshore Division
Key Performance Areas amp DutiesResilience and Interpersonal Skills Demonstrate resilience and possess excellent interpersonal skills to effectively...
View Job
Office Administrator
Cape Town: Structural Engineer CPT posted by Pro Tem
Mu client is looking for a Structural Engineer with a curious attitude and thirst for knowledge to join our dynamic and innovative team. The applicant will...
View Job
Structural Engineer CPT
Cape Town: Senior Account Executive posted by WatersEdge Solutions
Senior Account ExecutiveLocation South Africa 80 Remote 20 In-Office or Client SiteEmployment Type Full-TimeIndustry SaaS Data Commercialisation ...
View Job
Senior Account Executive
Cape Town: Senior Strategic Sales Consultant posted by WatersEdge Solutions
WatersEdge Solutions is partnering with a market innovator in data commercialisation to recruit a Senior Strategic Sales Consultant. This senior role is...
View Job
Senior Strategic Sales Consultant
Cape Town: Production Planner – Cape Town posted by Hire Resolve
A leading manufacturer in the consumer goods sector is seeking a detail-oriented and proactive Production Planner to join their team in Cape Town. The...
View Job
Production Planner – Cape Town
Cape Town: Junior Cost Estimator / Quantity Surveyor (12 month Contract) posted by Time Personnel
REQUIREMENTSnbspBtech degree or Advanced Diploma in Quantity Surveying, or Cost Accounting qualificationMinimum 3 yearsrsquo experience in the...
View Job
Junior Cost Estimator / Quantity Surveyor (12 month Contract)
Cape Town: Design, Preflight & Social Media Specialist posted by Print-tag
Design PreflightReview and prepare client artwork for production.Ensure files meet technical specifications bleed, resolution, colour.Liaise with the...
View Job
Design, Preflight & Social Media Specialist
Cape Town: Warehouse Logistics Supervisor posted by FROGG Recruitment
Warehouse amp Logistics Supervisor Richwood, MilnertonOur client is looking for a Warehouse amp Logistics Supervisor with 5 years experience as a...
View Job
Warehouse Logistics Supervisor
Cape Town: External Technical Sales Representative posted by FROGG Recruitment
External Technical Sales Representable Cape Town Our client that manufactures and sell technology products in Cape Town is looking for an External Technical...
View Job
External Technical Sales Representative
Western Cape: General Worker – Cape Town posted by Jordan Human Resources
One of our manufacturing companies based in Cape Town is looking to hire General Workers to come and assist them for 3 months.The candidate must be of sober...
View Job
General Worker – Cape Town
Cape Town: Business Improvement Engineer/Manager (Contract) (CPT) posted by Datafin
Business Improvement EngineerManager Contract CPTEngineeringTechnical FinanceAdmin ProductProject managementCape Town - Western Cape - South...
View Job
Business Improvement Engineer/Manager (Contract) (CPT)
Cape Town: Personal Assistant to Sales (CPT Onsite) posted by Datafin
Personal Assistant to Sales CPT OnsiteFinanceAdminCape Town - Western Cape - South AfricaENVIRONMENT A forward-thinking Property Specialist seeks a highly...
View Job
Personal Assistant to Sales (CPT Onsite)
Cape Town: Continuous Improvement (CI) Coach (CPT) posted by Datafin
Continuous Improvement CI Coach CPTFinanceAdmin ProductProject managementCape Town - Western Cape - South AfricaENVIRONMENT BE responsible for local...
View Job
Continuous Improvement (CI) Coach (CPT)
Cape Town: Sales Consultant (Property) (CPT Onsite) posted by Datafin
Sales Consultant Property CPT OnsiteMediaMarketingSalesCape Town - Western Cape - South AfricaENVIRONMENT JOIN the growing Sales team of a forward-thinking...
View Job
Sales Consultant (Property) (CPT Onsite)
Cape Town: SQL Reporting Systems Support Specialist (Financial Services) (CPT Hybrid) posted by Datafin
SQL Reporting Systems Support Specialist Financial Services CPT HybridIT - Software DevelopmentCape Town - Western Cape - South AfricaENVIRONMENT A dynamic...
View Job
SQL Reporting Systems Support Specialist (Financial Services) (CPT Hybrid)
Cape Town: Underwriting Administrator (SwissRe) (CPT Hybrid) posted by Datafin
Underwriting Administrator SwissRe CPT HybridFinanceAdminCape Town - Western Cape - South AfricaENVIRONMENT A highly meticulous client-centric Underwriting...
View Job
Underwriting Administrator (SwissRe) (CPT Hybrid)
Cape Town: New Business & Customer Service Manager posted by Talent Shore PTY Ltd
Job Title New Business amp Customer Service Manager Employment type Full-timepermanent Working environment Remote with travel to the UK periodically a...
View Job
New Business & Customer Service Manager