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Cape Town City Centre: Agent Customer Service

Date 2024-11-26
Job Title Agent Customer Service
Employer
More Information
Salary Negotiable
Category Customer Service Support
Location Cape Town Region
/ Cape Town City Centre

Job Summary

CourierIT invites suitably qualified candidates to apply for the Customer Service Agent position based at the Cape Town branch. The role is responsible for providing excellent Customer Service to all clients by attending to their needs / queries promptly, efficiently and in a professional manner. Promote an efficient and positive image for the company.Customer Service:• Handle queries enquiries on a local and national basis • Ensure delivery of all consignments in accordance with the service level agreement • Close monitor of distribution (branch or client specific) • Close monitor of collections and returns (branch or client specific) • Arrange all special deliveries / collections. Reporting:• Compile reports – specific criteria (Undelivered/Collections) • Provide feedback to client on the Undelivered Report daily Delivery Queries:• Provide client with prompt feedback on late deliveries incorrect addresses, lost consignments etc. • Investigate and report on delivery exceptionsMinimum: • Grade 12 • Computer Literate • 1 – 2 years previous customer service experience • Active listening skills — giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions. • Problem Solving Ability — identifying problems and reviewing related information to develop and evaluate options and implement solutions. • Service Orientation — actively looking for ways to help deliver World-Class customer service • Good telephone manners – Must be able to work with various types of customers

Agent Customer Service position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-26 in the Customer Service Support category

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