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Cape Town City Centre: Business Analyst – Business Process Documentation

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Job Description

Bachelors degree in Business Administration, Industrial Engineering, Information Systems, or related field. 35 years experience as a Business Analyst with proven process documentation experience. Demonstrated experience using Microsoft Visio or similar tools (e.g., Lucidchart, Bizagi). Experience in manufacturing, supply chain, or life sciences environments (advantageous). Strong facilitation, interviewing, and communication skills. Exposure to business process improvement methodologies (Lean, Six Sigma, or BPMN) will be advantageous. Deliverables Validated and document As-Is process maps for all identified business areas. Comprehensive business process documentation pack (process narratives, stakeholder roles, inputs/outputs). Summary report identifying key process gaps and improvement opportunities. Key Responsibilities Engage directly with business stakeholders across departments to understand existing operational workflows and pain points. Facilitate requirements elicitation sessions, interviews, and workshops to accurately capture end-to-end process information. Develop comprehensive process maps, flowcharts, and swimlane diagrams using Microsoft Visio or equivalent tools. Document As-Is business processes with clear inputs, outputs, decision points, and stakeholder responsibilities. Identify gaps, redundancies, and opportunities for process improvement. Prepare detailed business process documentation and reports for review and validation with stakeholders. Collaborate with project teams, business owners, and IT to ensure alignment of business processes with organizational goals. Translate complex technical or operational processes into clear, business-friendly language. Maintain version control and ensure traceability of documentation updates.

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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