Cape Town: Business Communication Writer (Insurance And Investmens) posted by CF & I Consulting

Date	2024-08-31
Job Title	Business Communication Writer (Insurance And Investmens)
Employer	CF & I Consulting More Information
Salary	400000
Category	Finance Accounting
Location	Western Cape / Cape Town

Job Summary

Job purpose

This is a specialised role that offers the opportunity to join a highly respected client services team who handles Insurance, specifically. If you want to combine your specialist writing skills, your strong product knowledge in insurance, and strength to work with numbers and data, then this role is ideal for you. You will become a member of our team that plans, drafts and distributes quality client-facing documentation in line with the agreed practise in the relevant team. This includes the compilation and writing of new client facing documentation in line with product rules, processes, regulations and TCF guidelines, such as plain language. The role includes the writing of ad hoc client facing letters with the support of mail merge tools, quality data management and testing of batch generated letters and statements.

Key outcomes

The following outcomes will be expected to be achieved for this specialised role:

Do the day-to-day management & distribution of the employer`s electronic communication to insurance clients and intermediaries
To take verbal briefs and synthesize it into clear, easy to understand communication & documentation
Create new documents such as policy contracts and member guides from scratch in a team environment and apply specialised process, product and regulatory knowledge
Ensure a quality, consistent and holistic approach to documentation changes by applying systems, process knowledge and regulatory requirements such as plain language (TCF)
To research and keep abreast with communication techniques and apply it
Prioritise and deliver on various projects simultaneously
Influence the outcome of documents in projects considering client experience to ensure quality communication design
Proofread, translate and edit documents as required by the business
Responsible for user acceptance testing and providing input in compiling testing matrixes
Responsible for input into and sign-off of client statements after UAT
Do quality assurance on team members work & coach for improvement

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Qualifications and experience

A relevant financial degree or degree in document design or communications
At least 3 years experience in a Lisp or Insurance environment where the drafting of documents and project involvement was required

The following will be to your advantage:

Excel & MS Word skills
Creative writing skills
Specialist knowledge in Lisp or insurance product range & processes

Competencies

Exceptional communication skills, written and verbal, in English and some Afrikaans
Ability to write in plain language
In-depth knowledge of financial services and investment products
Excellent planning, prioritising and organisational skills
High attention to detail, analytical thinking and problem-solving skills
Exceptional Client Service Orientation
Relationship building skills ability to communicate on all levels
Ability to work under pressure and deliver on deadlines

Attributes

Positive, enthusiastic attitude
Honesty, integrity and respect
Ability to co-operate and thrive both within an independent and team environment

Business Communication Writer (Insurance And Investmens) position available in Western Cape, Cape Town. This job position was posted by CF & I Consulting. The job has been posted as a premium ad on 2024-08-31 at 13:04:33 in the Finance Accounting category

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