Skills & Competencies Self-starter who takes ownership and accountability. Able to work independently and remotely with minimal supervision. Quick learner, comfortable with guided but self-paced remote learning. Resilient under pressure, able to deliver results in demanding situations. Strong time management and prioritisation skills. Exceptional attention to detail. Excellent customer service skills patient, empathetic, and genuinely willing to help. Strong written and verbal communication skills (clear telephone manner, professional email etiquette). Team player positive, energetic, and collaborative. Flexible with working hours to cover shifts when needed Technical Skills & Experience Previous experience in a technical contact centre role, events industry, or using venue & event management software. Solid IT knowledge, with a passion for technology and troubleshooting. Experience with HTML & CSS. Hospitality industry experience is advantageous. Minimum Requirements Matric certificate. Clear credit and criminal record. Commitment to ongoing learning and development.