Cape Town City Centre: Credit Control & Pre-Sales Administrator (Service Charge & Leasehold)

Credit Control & Pre-Sales Administrator (Service Charge & Leasehold) Manage service charge recovery and leasehold pre-sale enquiries for a residential portfolio. Leatherhead, Cape Town Block and Estate Management, Monday to Friday 8 am -5 pm Salary: R24 000 – R33 000 p/m About Our Client The client is an emerging Block and Estate Management business focused on the management of residential leasehold and freehold portfolios. They operate with a focus on operational excellence, compliance discipline, and technology-supported customer service for a pipeline of 15,000 units. The Role: Credit Control & Pre-Sales Administrator (Service Charge & Leasehold) This role exists to combine service charge credit control with leasehold pre-sale administration to ensure arrears are managed professionally and compliantly. It contributes to the business by supporting the property management team with the preparation of LPE forms, pre-sale packs, and solicitor enquiries. The main focus areas include debt recovery, legal compliance, and managing the end-to-end leasehold pre-sale enquiry process. Key Responsibilities Possess 2 years experience in credit control, property administration, or block management. Manage a portfolio of residential accounts and proactively chase overdue service charges, ground rent, and ancillary income. Maintain an accurate and up-to-date sales ledger, ensuring all payments are allocated correctly. Prepare and issue LPE1 and LPE2 forms accurately and within agreed service levels. Ensure all service charge demands comply with Section 21B and Section 47/48 Landlord and Tenant Act requirements. Act as the main point of contact for solicitors and conveyancers during the pre-sale process. Monitor compliance with Section 20 consultation processes for major works and the Building Safety Act 2022. Support the wider block management team with administrative tasks, trackers, and reporting. About You 2 years experience in credit control, property administration, or block management. Understanding of service charges, ground rent, and leasehold management. Experience working with solicitors or conveyancers in property-related processes. Strong organisational and communication skills. Proficiency in Microsoft Excel and Microsoft Office. Ability to manage multiple tasks and deadlines. Experience in block management or residential property sector. Knowledge of Landlord and Tenant Act 1985 and CLRA 2002. Familiarity with Building Safety Act 2022. Experience using block management software such as Qube. Understanding of Section 20 consultation procedures.