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Cape Town Region: Hotel Duty Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

About the Role

We are seeking a polished, guest-focused Hotel Duty Manager to uphold exceptional service standards and deliver memorable guest experiences in our 4/5-star hotel environment. As a confident and articulate hospitality professional, you will thrive in a high-end, fast-paced setting and be deeply committed to service excellence.

Key Responsibilities

  • Maintain a visible and professional presence across all guest-facing areas, including restaurants and conferencing spaces
  • Act as the primary point of contact for guest queries, feedback, and escalations, ensuring swift and satisfactory resolution
  • Drive and uphold service excellence standards across all departments
  • Support and coordinate daily hotel operations to ensure seamless service delivery
  • Lead, motivate, and support teams on shift to deliver exceptional guest experiences
  • Monitor guest satisfaction and proactively address any service gaps
  • Ensure compliance with hotel policies, procedures, and health & safety standards
  • Assist with VIP arrivals, special requests, and event coordination
  • Handle duty management reporting and operational administration

Requirements

  • Recognised hospitality diploma or degree (preferred)
  • Minimum 2 years’ management experience in a similar role within a 4/5-star hotel environment
  • Strong guest relations skills with the ability to resolve issues calmly, professionally, and efficiently
  • Proven ability to perform under pressure with sound decision-making capabilities
  • Excellent communication and interpersonal skills
  • Thorough knowledge of hotel outlets, facilities, and services
  • Strong conflict resolution skills with a respectful and confident approach
  • Ability to multitask in a fast-paced, pressurised, and collaborative environment
  • Strong planning, organisational, and administrative skills with high attention to detail

Qualifications

  • Formal education/certifications (if applicable)
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Salary & Benefits

No information available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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