Cape Town City Centre: Customer Service Executive

July 23, 2025 Jobs in Cape Peninsula

Cape Town City Centre: Customer Service Executive

Posted on 2025-07-23 00:00:00

Employer	Unspecified
Category	Customer service / support
Location	Cape Town Region / Cape Town City Centre

Job Summary

Summary The Customer Service Representative (CSR) is the frontline contact for our clients, ensuring a seamless experience when engaging with our company. This role involves processing orders, resolving customer inquiries, and handling quality issues efficiently. The ideal candidate will have strong communication skills, a problem-solving mindset, and attention to detail to deliver outstanding service. Why This Role Exists Purpose of this role: to minimise friction between clients and our production and sales teams; making interactions with our company effortless and professional. Key Responsibilities Client Communication & Order Processing: Handle incoming calls and emails from clients confidently and professionally. Process and confirm customer orders promptly and accurately. Generate and send order acknowledgments. Issue Resolution & Problem Solving: Take ownership of customer issues and resolve them efficiently. Work collaboratively with internal teams (Inside Sales and Logistics) to ensure smooth processing. Escalate complex queries or product uncertainty to the appropriate sales team. Technical & Product Knowledge: Develop a strong understanding of our product range, including modular and component-based office furniture solutions. Use a solution-oriented approach to help customers find the best fit for their needs. Accuracy & Data Management: Ensure all customer interactions and transactions are accurately recorded in the ERP system in real time. Maintain case logs in ERP to track issues and resolutions. Team Collaboration & Company Representation: Work effectively within the team to maintain a positive and productive work environment. Attend and participate in daily Work-in-Progress (WIP) meetings. Uphold company policies and maintain a professional and customer-centric approach at all times. Success Metrics & KPIs: Case cycle time: The speed and efficiency of processing orders and resolving customer issues. Accuracy rate: Minimising errors in order processing and data entry. Customer satisfaction: Positive feedback and minimal escalations due to unresolved issues. CRM & ERP compliance: Ensuring real-time and complete documentation of client interactions. Required Skills & Competencies Excellent verbal communication skills must enjoy and excel at talking to clients over the phone. An outgoing and engaging personality confident in handling customer interactions and fostering relationships. Problem-solving mindset an analytical thinker who enjoys troubleshooting and providing solutions. Technical aptitude an ability to grasp modular product structures and assist customers with selecting the right components. Attention to detail & accuracy capable of handling high volumes of transactions while maintaining precision. Ability to work at a fast pace processing orders and resolving issues efficiently without compromising quality. Ideal Candidate Profile Prior experience in customer service (preferably in B2B or product-related industries). Experience with CRM systems and basic ERP software for order management. Background in a technical, furniture, or logistics-related field is a plus. Thank you for applying with RAREcruit! Follow us on social media for the latest jobs, trends and market insight: Website:

View Job Cape Town: C# Developer posted by Goldman Tech

Click Go Apply to apply online!

Get Similar Job Alerts

More jobs in Cape Town City Centre

More jobs in Cape Town Region

Browse Customer service / support Jobs

Browse Unspecified Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Cape Town: Brand Manager posted by Kendrick Recruitment

Brand Manager Luxury Restaurant Group Cape Town Salary R35,000 R40,000 Negotiable, Dependent on Experience Location Cape TownKendrick Recruitment is...

View Job
Brand Manager

Cape Town: Guest Relations Manager posted by Kendrick Recruitment

Guest Relations Manager Luxury Travel Company Cape Town Salary R45,000Kendrick Recruitment is now seeking an enthusiastic and dynamic Guest Relations...

View Job
Guest Relations Manager

Cape Town: Production Manager posted by FROGG Recruitment

Production Manager Cape Town Our Food Manufacturing client in Cape Town Area is looking for a production manager with 5 years experience in Food...

View Job
Production Manager

Cape Town: German Customer Service (C1/C2) posted by abc worldwide

Job Description for the German-Speaking Customer Service Agent positionJob Title German-Speaking Customer Service AgentIndustry Sales of Accounting...

View Job
German Customer Service (C1/C2)

Cape Town: Debtors and Banking Clerk posted by SET Consulting

Debtors and Banking ClerkR300k NegCape TownExcellent career opportunity with medium sized FMCG Group. Reporting to the Senior Accountant you will be...

View Job Lephalale: Spa Therapist

View Job
Debtors and Banking Clerk

Cape Town: Mechanical Engineer CPT posted by Pro Tem

My client is seeking a qualified individual to join our team as Mechanical and Fire Engineer. In this role, you will take charge of Mechanical and Fire...

View Job
Mechanical Engineer CPT

Cape Town: 2nd Line IT Support posted by Mindmatch Consulting

Summary and purpose of the JobProvide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution.Become an...

View Job
2nd Line IT Support

Cape Town: Marketing & Communications Manager posted by O’Brien Recruitment

Were Hiring Marketing Manager Real Estate Cape Town De WaterkantAre you a creative and strategic marketing professional with a passion for real estate?...

View Job
Marketing & Communications Manager

Cape Town: Office Administrator posted by Southey Contracting Offshore Division

Key Performance Areas amp DutiesResilience and Interpersonal Skills Demonstrate resilience and possess excellent interpersonal skills to effectively...

View Job
Office Administrator

Cape Town: Structural Engineer CPT posted by Pro Tem

Mu client is looking for a Structural Engineer with a curious attitude and thirst for knowledge to join our dynamic and innovative team. The applicant will...

View Job
Structural Engineer CPT

Cape Town: Senior Account Executive posted by WatersEdge Solutions

Senior Account ExecutiveLocation South Africa 80 Remote 20 In-Office or Client SiteEmployment Type Full-TimeIndustry SaaS Data Commercialisation ...

View Job
Senior Account Executive

Cape Town: Senior Strategic Sales Consultant posted by WatersEdge Solutions

WatersEdge Solutions is partnering with a market innovator in data commercialisation to recruit a Senior Strategic Sales Consultant. This senior role is...

View Job
Senior Strategic Sales Consultant

Cape Town: Production Planner – Cape Town posted by Hire Resolve

A leading manufacturer in the consumer goods sector is seeking a detail-oriented and proactive Production Planner to join their team in Cape Town. The...

View Job
Production Planner – Cape Town

Cape Town: Junior Cost Estimator / Quantity Surveyor (12 month Contract) posted by Time Personnel

REQUIREMENTSnbspBtech degree or Advanced Diploma in Quantity Surveying, or Cost Accounting qualificationMinimum 3 yearsrsquo experience in the...

View Job
Junior Cost Estimator / Quantity Surveyor (12 month Contract)

Cape Town: Design, Preflight & Social Media Specialist posted by Print-tag

Design PreflightReview and prepare client artwork for production.Ensure files meet technical specifications bleed, resolution, colour.Liaise with the...

View Job Cape Town: Senior AI Developer - Machine Learning - Remote / Hybrid posted by Hire Resolve

View Job
Design, Preflight & Social Media Specialist

Share this to someone who needs a job:

Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

Tagged Customer service, support

Cape Town City Centre: Customer Service Executive

Cape Town City Centre: Customer Service Executive

Job Summary

Get Similar Job Alerts

More related positions

Cape Town: Brand Manager posted by Kendrick Recruitment

Cape Town: Guest Relations Manager posted by Kendrick Recruitment

Cape Town: Production Manager posted by FROGG Recruitment

Cape Town: German Customer Service (C1/C2) posted by abc worldwide

Cape Town: Debtors and Banking Clerk posted by SET Consulting

Cape Town: Mechanical Engineer CPT posted by Pro Tem

Cape Town: 2nd Line IT Support posted by Mindmatch Consulting

Cape Town: Marketing & Communications Manager posted by O’Brien Recruitment

Cape Town: Office Administrator posted by Southey Contracting Offshore Division

Cape Town: Structural Engineer CPT posted by Pro Tem

Cape Town: Senior Account Executive posted by WatersEdge Solutions

Cape Town: Senior Strategic Sales Consultant posted by WatersEdge Solutions

Cape Town: Production Planner – Cape Town posted by Hire Resolve

Cape Town: Junior Cost Estimator / Quantity Surveyor (12 month Contract) posted by Time Personnel

Cape Town: Design, Preflight & Social Media Specialist posted by Print-tag

Cape Town: Warehouse Logistics Supervisor posted by FROGG Recruitment

Cape Town: External Technical Sales Representative posted by FROGG Recruitment

Western Cape: General Worker – Cape Town posted by Jordan Human Resources

Cape Town: Business Improvement Engineer/Manager (Contract) (CPT) posted by Datafin

Cape Town: Personal Assistant to Sales (CPT Onsite) posted by Datafin

Cape Town: Continuous Improvement (CI) Coach (CPT) posted by Datafin

Cape Town: Sales Consultant (Property) (CPT Onsite) posted by Datafin

Cape Town: SQL Reporting Systems Support Specialist (Financial Services) (CPT Hybrid) posted by Datafin

Cape Town: Underwriting Administrator (SwissRe) (CPT Hybrid) posted by Datafin

Cape Town: New Business & Customer Service Manager posted by Talent Shore PTY Ltd

What do the people say?

Cape Town City Centre: Customer Service Executive

Cape Town City Centre: Customer Service Executive

Job Summary

Get Similar Job Alerts

More related positions

More Jobs in Your Area

What do the people say?