Cape Town City Centre: Customer Support & IT Support Desk Coordinator – CPT (Onsite)

March 14, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

A growing technology services company based in Paarden Eiland is seeking a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment.

Key Responsibilities

Answer and manage incoming client calls professionally.
Log and manage support tickets through Zendesk.
Coordinate and schedule technician callouts and manage technician diaries.
Ensure tickets are updated and resolved within service timelines.
Maintain accurate client information within the CRM system.
Provide professional support to high-profile clients.
Act as the central coordination point between clients and technical teams.
Assist with general support desk administration and communication.

Requirements

Previous experience in a customer support, helpdesk, or service coordination role. Experience working with ticketing systems such as Zendesk. CRM experience is essential. Strong client-facing communication and customer service skills. Ability to handle high volumes of calls and support requests. Highly organised with strong attention to detail. Professional and confident when dealing with high-profile clients. Ability to work well within a small team environment.

Qualifications

No specific qualifications mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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