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Cape Town City Centre: Duty Manager

Cape Town City Centre: Duty Manager

Posted on 2025-04-17 00:00:00

Job Summary

Key Responsibilities: Oversee daily operations across all departments during assigned shifts Act as the senior point of contact for guests, ensuring seamless service delivery Coordinate between departments to maintain five-star standards Handle guest feedback and resolve issues efficiently and professionally Monitor front-of-house, housekeeping, F&B, and security teams to ensure SOPs are followed Complete handovers, reports, and communicate effectively with senior management Support in training and mentoring junior staff when needed Requirements: 3 years experience in a similar role within a luxury hotel environment Strong leadership and problem-solving abilities Impeccable communication and guest-relations skills Well-presented, calm under pressure, and highly organised Solid understanding of all hotel departments Relevant hospitality qualification advantageous Salary and Benefits: Competitive salary (based on experience) Performance incentives and gratuities Uniform and staff meals provided Growth opportunities within a top-tier hospitality group

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Cape Town City Centre: Duty Manager

Cape Town City Centre: Duty Manager

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Job Summary

Diploma or Degree in Hospitality Management or Hotel Operations At least 3-5 years’ experience in a hotel operations role in a 4/5-star property At least 1-2 years’ experience as a Supervisor, Front Office Team Leader, or Assistant Manager Strong knowledge of hotel software systems (e.g., OPERA, Protel, or similar) Exceptional communication, leadership, and problem-solving skills Well-presented, confident, and calm under pressure Preferred Attributes: Multilingual (advantageous for international guests) First Aid or Fire Warden certification Knowledge of Cape Town attractions and guest concierge needs Ability to work shifts, including weekends and public holidays

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Cape Town City Centre: Duty Manager

Cape Town City Centre: Duty Manager

Posted on 2025-04-17 00:00:00

Job Summary

Staff Supervision Overseeing teams : Manage and supervise employees during their shifts, ensuring smooth operations. Staff allocation : Assign tasks and responsibilities based on workload, ensuring proper staffing levels. Training & Development : Provide support and guidance to new or less experienced team members. 2. Customer Service Handling complaints : Address and resolve guest or customer complaints promptly and professionally. Ensuring satisfaction : Ensure a high level of service is provided to customers or clients at all times. Interacting with clients : Maintain positive customer relationships and manage expectations. 3. Operational Management Monitoring operations : Ensure that daily activities run smoothly, from opening to closing, maintaining high standards. Reporting : Prepare and submit daily reports on operational performance and any issues that arose during the shift. Resource management : Ensure the availability of necessary resources, equipment, or materials. 4. Health and Safety Compliance with regulations : Enforce health, safety, and regulatory requirements to ensure a safe environment for staff and customers. Risk management : Identify potential hazards and take corrective action to prevent accidents. 5. Financial Oversight Cash handling : Oversee financial transactions, including cash handling, balancing registers, and ensuring correct billing. Budget monitoring : Help in managing budgets, ensuring adherence to financial constraints during their shifts. 6. Problem-Solving & Decision Making Handling emergencies : Take charge in emergencies, including medical situations, security breaches, or any other unexpected events. Decision-making : Make quick, informed decisions regarding staffing, customer service, and operational issues. 7. Communication Liaison : Act as a point of contact between different departments, upper management, and staff. Shift handovers : Communicate relevant information during shift changes to ensure continuity and smooth operations.

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