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Cape Town City Centre: FMCG Customer Service Representative – Cape Town WHOLESALE BAKERY/CATERING INGREDIENTS

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Job Description

About the Role

Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client’s team! Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They’re looking for an experienced Customer Service Representative to provide exceptional support to their clients.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
  • Provide accurate information on products, pricing, delivery schedules, and other relevant details
  • Resolve customer complaints and concerns in a fair and efficient manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to resolve complex customer issues

Requirements

  • 2 years of experience in FMCG Customer Service (Food Industry Required)
  • Minimum 2 years of experience in the Food Industry (FMCG)

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

Salary: R16,500

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Cape Town Region

The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.

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When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.

In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.

For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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