Cape Town City Centre: Front Desk Ambassador

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. We are currently recruiting for an energetic, well-organised Front Desk Ambassador for our 260-room hotel One Thibault located on the Foreshore/Financial District of Cape Town. PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply. Key Responsibilities: Must be able to work shifts (early morning through early afternoon, or early afternoon through 10:00pm) on a rotation basis Check-in and check-out of guests Make travel arrangements for sightseeing and tours (concierge services) Receive, store and deliver luggage Perform office duties as required Ability to follow all Company SOP’s Liaise with Housekeeping and Maintenance Departments and communicate guest requests in a timely and expeditious manner Receive reservations for accommodation from clients/agents, either in person, online or by telephone, fax and/or email Inform guests of the hotels services and facilities, policies and procedures Deal with enquiries and requests from in-house guests Take messages for guests Finalise guests’ bills and issue receipts upon payment on extras account. Place guests’ possessions in a safe if requested Follow in-house procedures to help ensure the security of guests and employees Perform general secretarial duties, such as preparing correspondence and attending to incoming calls Participate with in-house guest satisfaction calls via telephone Perform other Front Desk Ambassador duties as required/instructed Requirements: Friendly and service orientated with a “can do” attitude Always a smile on your face and in your voice Reliable, responsible and dependable to fulfil obligations Excellent communication skills Attention to detail Willingness to lead, take charge and offer direction Ability to multitask Show initiative by taking control of task Be available shift work (mornings, afternoon or nights) on weekdays, weekends and holidays MUST live within the immediate Cape Town area Preferred Qualifications and Experience: Grade 12 or equivalent Accommodation Certificate/ Hotel School diploma is advantageous At least 2 years’ previous experience in the same or similar position in a 4/5-star hotel Familiar with all duties and procedures in Front Office Department MS Office (Word, Excel and Email) is essential 1 years’ Channel manager experience essential Valid Driver’s licence Third language is advantageous Benefits : Professional development opportunities Application Details: