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Cape Town City Centre: Guest Relationship Expert

Cape Town City Centre: Guest Relationship Expert

Posted on 2025-08-08 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Cape Town Region  / Cape Town City Centre

Job Summary

Shifts may include weekends and public holidays About the Client: This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards. Role Summary: The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for. Key Responsibilities: Review daily guest lists to prepare for arrivals Greet guests warmly and professionally Respond promptly to inquiries with clear, helpful information Assist guests during registration and billing processes Explain screening services, departments, and processes Anticipate guest needs and provide personalised support Guide guests during screenings and offer refreshments Handle guest complaints calmly, escalating if needed Maintain accurate records related to reports and kit dispatch Ensure interactions meet health, safety, and quality standards Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field preferred Previous experience in guest relations, hospitality, or customer service is advantageous Skills Required: Excellent communication and presentation skills Strong problem-solving and conflict resolution ability Active listening and empathetic guest engagement Professional phone etiquette Comfortable working in a dynamic, guest-facing environment Core Competencies: Customer-centric mindset with a passion for service excellence High attention to detail in guest documentation and interaction Adaptability under pressure and in a fast-paced setting Strong collaboration across teams and departments Cultural sensitivity and an inclusive communication style Working Conditions: Shift-based role, including weekends and public holidays Frequent guest interaction requires pa rofessional appearance and conduct Occasional lifting of light items (e.g., reports, refreshments) Compensation (Entry-Level, 0-3 Years Experience): R18,000 – R25,000 per month (R216,000 R300,000 per year)

View Job  Cape Town City Centre: Area Sales Manager

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