Key Accountabilities/ Principal Responsibilities New Business Development Ensure business growth and increased profitability in line with strategy and budgets. Take a proactive approach to identifying new business opportunities. Nurture and support business development client introductions and proposals. Attend and present presentations. Attend and participate in industry events and various forums and groups, keep up with market trends, products, innovation, and technologies Soft Services Operational Performances General Accountable for overall Soft Services operations relating to project delivery performances and ensure that; all aspects of the required services are being delivered according to customersâ?? satisfaction and contract requirements. there are sufficient trained and vetted staff working at all times to meet customer and contract requirements. Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships. Attend Management Committee (Manco) meetings and prepare presentations, where required. Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement. Strategy Work with management to develop and implement agreed strategy and approach. Report on key focus area linked to strategy. Reporting Quarterly Soft Services operations performances scores including SLAs in place and compliant Reporting on all current and planned processes, timelines, values. Compliance Check and sign off SLAs and ensure that; these are in line with tender and main contract. SLA in place and compliant according to Quality Management System (QMS) requirements. Ensure compliance with company agreed Levels of Authority (LOA) Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS) Financial Accountable for Soft Services business operations financial Gross Profit and Net Profit outputs. Sales and Business Development Report on pipeline opportunities, projects and actions. Client Relationship Management Regular client engagement. Attend quarterly and bi-annual meetings Product Development Give guidance and support to Marketing teams to allow them to develop marketing concepts etc. Risk Management Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial) Ensure compliance to statutory requirements in soft services. Ensure all staff maintain confidentiality of privileged information relating to Company and Client Ensure staff adherence to the client house rules Ensure all stuff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked Prepare Monthly risk registers as part of reporting Health and Safety Compliance Ensure compliance to all Health and Safety Standards. Ensuring that Health and safety maintenance is carried out. Ensuring all operating activities and equipment are safety compliant at all times. Ensure all teams are trained to meet with compliance Ensure all risk assessments and safe methods of work are fit for purpose and in place Implement Contractor Health and Safety Management processes with staff and sub-contractors. (Management guideline attached) Risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance. QMS Ensure statutory regulatory requirements; Soft Services operations responsibility for implementation and ensure compliance. Policy implementation; ensure Implementation of policies communicated from QMS Department Management reviews (Contract management principles); to ensure compliance with project management principles Employment Equity Group Compliance Contribute and work within framework Engage with EE Committees to support Group compliance Achieve Divisional and Group targets Achieve regional targets and contributing to group targets Take action as required Attend monthly financial meetings Sign off regional budgets and forecasts annually Key Skills and Experience Grade 12 Bachelorâ??s degree in business administration or a related field of study At least 10 – 15 yearsâ?? experience working in a similar operational management role, ideally within the cleaning industry Good knowledge of soft services skills in a Property and Facilities Management environment Good understanding of legislation and legal requirements of corporate operations General business acumen, and good understanding of corporate governance requirements and applications Profit driven Sound knowledge of generating, maintaining, and managing contracts and SLAâ??s Experience in drafting business plans and marketing plans Good financial experience in generating budgets, financials including P&L and income statements Experienced in generating KPIâ??s and delivering on them Good understanding of corporate structuring, grading and staff deployment skills Understanding of Employment Equity and Labour Relations Understanding of financial accounting and billing systems and structures Understanding of IT and operational IT requirements Must have practical experience in the above qualification Experience in managing Contracts Contract such as GCC, NEC, JBCC are advantages People and Management Skill Enthusiastic and committed approach with a track record of building strong, trust-based relationships with colleagues and stakeholders at all levels Strong planning and organizational skills Track record of working in a fast paced and demanding environment Strong leadership qualities and a confident decision maker Possesses the drive to oversee and take ownership of the activities of the business Must be a respected leader, and have the ability to work closely and in partnership with all stakeholders Excellent interpersonal skills in working with multicultural teams across all levels, with focus on tact, diplomacy and rapport building Highly effective communicate effectively in both written and verbal form Committed to professional and ethical values and standards Analytical reasoning ability and capable of making fast informed decisions on complex matters to ensure the continuity of service to the clients facilities Excellent financial, commercial, business development and HR Acumen to support the improvement of business performance Key result areas Manage and oversee the strategic and operational areas within the business Advise on contracts. Provide assistance in business decision making. Responsible for P&L outputs Client liaison Present monthly reports to Executive management team Additional Responsibilities and Skills Have the ability to take on additional responsibilities. Incorporate the current and additional clients into existing processes and make effective decisions at strategic and operational levels as and when that may be required. Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

Head Of Soft Services position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-04-17 in the Construction Trades category

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