Cape Town City Centre: Insurance Administrator

Insurance Administrator Join a dynamic UK property services team from Cape Town support residential insurance processes end-to-end. Remote (Cape Town) | R25,000- R30,000 | Full-time | 37.5 hours/week (UK Business Hours) About Our Client Our client is a fast-growing property services company based in the UK, managing residential property blocks with a strong focus on professional service, efficiency, and care. With a collaborative culture and a dedication to excellence, they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations, contributing to the core of their residential management services. The Role: Insurance Administrator This is a critical administrative position supporting the company’s residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. You’ll coordinate with leaseholders, brokers, contractors, and internal teams to ensure a seamless and professional experience across all insurance touchpoints. Key Responsibilities 2 years of experience in insurance claims or policy renewal administration Manage all new and ongoing residential insurance claims Liaise with claimants, contractors, brokers, and loss adjusters Track and manage claim-related financials and ensure timely payments Respond to policy, coverage, and claim status queries Handle crisis support situations (e.g. emergency accommodation arrangements) Manage insurance policy renewals (buildings, D&O, engineering, etc.) Oversee reinstatement cost assessments and related commissions Maintain accurate records, support reporting and audits Provide ad hoc admin support to the property department Manage calls and mailbox for insurance-related queries About You Minimum 2 years experience in insurance administration (claims or renewals) Strong attention to detail and accuracy in document handling Confident communicator with professional written and verbal skills Proficiency in MS Excel and Word Strong organisational and time-management abilities Numerically and analytically skilled Ability to work independently and within a remote team Friendly, empathetic, and customer-centric approach Experience in the UK property sector is a plus, but not essential