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Cape Town City Centre: ISP 2nd Line Network Engineer

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Job Description

Qualifications, Experience and Skills Required: Matric \ Grade 12 (Compulsory) MTCNA CCNA N qualification and 3 years experience Valid drivers license and own vehicle Basic Linux command line skills Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN Equipment knowledge (know your way around), Cisco/Meraki, Mikrotik Wireless troubleshooting Email troubleshooting (Client and server side) Understanding of DNS including on types of records and troubleshooting. Understanding of VoIP Ability to organize and prioritize work in an effective manner. Ability to work under pressure to meet strict deadlines. Performance-driven and attention to detail. Must be a peoples person and team player. Must be reliable and accept responsibility for the tasks assigned to them. Responsibilities: Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets. Handling 2nd line support requests. Identify and escalate requests requiring urgent attention to resolve as quickly as possible. Ensuring that an ongoing contribution toward positive customer satisfaction is achieved. Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA. Adherence to call lifecycle processes and procedures. Maintain adequate knowledge of supported systems to provide high-level support. Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures Assist with internal adhoc IT support queries. Liaising with the project management team, 3rd line engineers and network engineers on a regular basis. Will be part of an after-hours standby rotation cycle.

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How to Apply

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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