Cape Town City Centre: Junior Journey Specialist

March 4, 2026 Jobs in Cape Peninsula

Job Description

About the Role

We are seeking a Junior Journey Specialist to join our team in Cape Town City Centre, who will play a crucial role in ensuring seamless bookings and exceptional customer experiences for our clients. As a key member of our operations team, you will be responsible for liaising with stakeholders, building relationships, and providing top-notch support to our guests.

Key Responsibilities

Liaise with the Reservations Manager on booking issues and manage changes to ensure perfect client trips.
Build trust-based relationships with operations specialists to stay informed about business trends and guest needs.
Attend ad hoc familiarisation trips to enhance knowledge of destinations.
Ensure all relevant systems are updated and accurate.
Handle Accommodation, transfer & touring bookings efficiently.
Verify that booking details are correctly pulled through in confirmation emails (flight details, times, hotels, guides).
Provide necessary paperwork for guides ahead of time (guide itinerary, budget sheet, feedback forms, vouchers).
Respond to queries from Agents and Direct clients on various matters (activities, routes, restaurants, vehicles, sites, lost items).
Maintain accurate booking files with agent correspondence, AP correspondence, costings, invoices, credit notes, and updated cover/summary.
Ensure all documents are in order.

Requirements

Matric certificate
Tertiary certificate in Travel & Tourism/hospitality (advantageous)
2 years experience in handling customer relationships and developing/promoting products in the inbound travel industry
In-depth knowledge of South Africa, specifically Cape Town, Garden Route, Safari Destinations, and Southern Africa
Personal or educational travel experience in the above areas (advantageous)
Computer Literate (Microsoft Office: Outlook, Teams, Excel, Word)
Proven English literacy
Working knowledge of TourPlan and WETU or similar booking/operating system

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Qualifications

Formal education/certifications mentioned in original job description.

Note: Since there are no formal qualifications mentioned in the original job description, this section is skipped.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in Cape Town Region

The travel and tourism industry in the Cape Town region is a vibrant sector that attracts individuals from diverse backgrounds. Typically, this field offers exciting opportunities for those who are passionate about exploring new cultures, working with people from different nationalities, and experiencing the beauty of South Africa’s surroundings. Generally, this industry provides a dynamic work environment that fosters creativity, innovation, and collaboration.

When it comes to salaries in the travel and tourism sector in Cape Town, broad ranges can be expected depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the R30 000 – R50 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 or more, although actual figures can vary widely. Commonly, professionals in this field with relevant experience and skills can expect to earn on the higher end of these ranges.

Common skills required for careers in travel and tourism include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a passion for customer service. Typically, knowledge of languages such as Afrikaans, isiXhosa, or English is an asset, as well as experience with hospitality management systems, social media platforms, and online booking tools.

The travel and tourism sector in Cape Town often employs individuals from various industries, including financial services, technology, manufacturing, and education. Commonly, companies in these sectors outsource their operations to external providers who specialize in catering to tourists and business travelers. Other types of organizations that commonly hire for travel and tourism roles include tour operators, accommodation providers, and event management companies.

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Career development opportunities are plentiful in the travel and tourism sector. Typically, individuals can progress from entry-level positions to senior management roles within a few years, assuming they demonstrate exceptional performance, leadership skills, and a commitment to ongoing learning and professional development. Generally, professionals who are willing to take on new challenges, adapt to changing market conditions, and build their networks can expect to advance their careers in this dynamic industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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