Are you ready to kickstart your career in IT infrastructure? We’re looking for a Junior Infrastructure Engineer to join our Cape Town-based team! This is an exciting opportunity to get hands-on experience in maintaining and supporting the core IT infrastructure of a dynamic, fast-paced organization. What you’ll do: Organizational Network support Electronic Point of Sales Device (EPOS) Support FRS application support (Inhouse application Support) Desktop and user support Peripheral hardware and Printers IT Infrastructure Support Functional Availability and capacity of IT equipment and systems Availability and capacity of networks Availability and capacity of user workstations and laptops Availability and capacity of infrastructure Availability and capacity of All EPOS equipment Availability and capacity of IT equipment and systems in warehouses Managing warehouse issues/concerns and liaising with operations team Testing the EPOS (TourPos) Application (UAT/QA/LIVE) Setting and updating the live EPOS (TourPos) devices Setting and updating crew training devices Working closely with PayBay (Our Payment Company) Troubleshooting/Investigation systems and EPOS (TourPos) Issues Carrying out repair work on EPOS (TourPos) devices IT Operations Maintain relationship with our payment provider PayBay for software releases Maintain relationship with our payment provider PayBay for repairs and maintain procedures Maintain internal relationships with warehouse and operations teams especially during software releases Ownership and accountability of EPOS (TourPOS) reliability, and to put processes in place as necessary to maintain this. Proactive checking and servicing of EPOS (TourPOS) devices using an agreed and maintained checklist Manage daily availability of the on-board EPOS system and peripherals including training equipment Provide technical and user support on EPOS, in-house application support and user workstations Perform daily checks of systems as instructed by manager Manage assigned support tickets by updating and closing tickets as required Ensure maintenance program for the EPOS systems, applications and constituent components are adhered to Ensure replacement of components before life end or if damaged or otherwise rendered inoperable Assist with training of operations staff processing EPOS and application support Assist with testing of all software and hardware systems before deployment in a live environment Assist with user acceptance testing (UAT) of a in house application and EPOS prior to roll outs of new software versions Provide regular reports as instructed by manager Undertake any other related duties as required by the line manager Your expertise: 5 Year reference check for Access to our warehouses Good interpersonal skills and Fluent in the English language Very good communication skills, verbal and writing Self-starter with initiative and enthusiasm to reach a common goal Knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, – SharePoint, OneDrive and Teams Strong Microsoft Windows operating systems experience (Windows 10 and 11) Knowledge of troubleshooting hardware and software issues Experience working with and setting up laptops, desktops and printers Understanding of IT security principles and troubleshooting methodologies. Must be able to travel international and regional Ability and Willingness to travel with Endorsement free travel documents Tax clearance Qualifications required: Relevant IT certification or diploma (advantageous) ITIL Certification (advantageous) Microsoft certification (MS 365, MCSE, MCSA, Cybersecurity, Azure fundamentals) or A, N qualification Personal attributes: Analytical methodical – logical thinker Able to work with attention to detail Problem solver innovative in a structured manner Objectiveness and factual reasoning Strong administrator and organizational abilities Emotionally mature, able to react to the unexpected Well-developed inter-personal skills and customer-oriented approach Ethical and honest Ability to cope with and handle variable workload which can be heavy at times Other information applicable to the opportunity: Permanent Position Location: Cape Town – Working Office / Remote Support to UK and Africa Warehouses and Sites

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