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Cape Town City Centre: Learning Academy Trainer

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Job Description

Key Performance Indicators (KPIs) Training completion & certification rates Post-training performance improvement QA scores & calibration accuracy Reduction in repeat errors Improvement in behaviours/soft skills Agent performance uplift after coaching Qualifications & Requirements Education Bachelors degree in business, Education, Communications, HRM/HRD or related field (preferred). Experience 25 years in BPO (Customer Service, Sales, or Technical Support). 13 years in Training, Coaching, or QA role. Experience in handling voice and/or non-voice accounts. Skills & Competencies Strong facilitation and presentation skills. Excellent verbal and written communication. Coaching and mentoring ability. Analytical and data interpretation skills. Knowledge of adult learning principles. Familiarity with QA tools and LMS platforms. Proficiency in MS Office. Strong organisational and time management skills. Behavioural Competencies Detail-oriented Results-driven Adaptable and flexible Strong stakeholder management High integrity and professionalism Continuous improvement mindset Work Environment Hybrid or onsite depending on business needs. Fast-paced BPO operational setting.

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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