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Cape Town City Centre: Operations Manager

Date 2024-11-19
Job Title Operations Manager
Employer
More Information
Salary 40000 Monthly
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Key

Responsibilities:

Operational Leadership: Lead, mentor, and support the Contact Centre team, fostering a high-performance culture that aligns with company goals and client expectations. Performance Management: Monitor key performance indicators (KPIs) daily and analyze metrics to ensure optimal team performance and achievement of client SLAs. Client Relations: Maintain strong client relationships by ensuring service excellence, actively addressing issues, and providing regular reporting on performance. Strategic Planning: Collaborate with senior leadership to develop and implement strategies that drive efficiency, productivity, and continuous improvement. Resource Management: Oversee staffing, scheduling, and resource allocation to ensure balanced workloads and efficient operations. Process Improvement: Identify areas for operational improvement and lead initiatives to enhance efficiency, streamline processes, and improve customer satisfaction. Reporting & Analysis: Prepare and present comprehensive reports on operational performance, workforce management, and other key metrics. Compliance & Standards: Ensure adherence to all company policies, industry standards, and regulatory requirements, including ISO and other quality frameworks. Team Development: Drive employee engagement and support professional growth through ongoing coaching, training, and development opportunities.

Requirements:

Experience: Minimum of 4-6 years of experience in an operations management role within a BPO or contact centre environment. Leadership Skills: Demonstrated success in managing and motivating teams, with a strong focus on performance and continuous improvement. Client-Focused: Excellent client management skills with a track record of meeting and exceeding SLAs and client expectations. Analytical Abilities: Strong analytical skills with experience in interpreting performance metrics and data-driven decision-making. Technical Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiarity with dialer systems and CRM platforms. Compliance Knowledge: Familiar with industry standards and compliance requirements, including ISO and other quality frameworks. Comfortable working night shift. Preferred Qualifications: Education: Bachelors degree in business management, Operations, or related field. What We Offer: A dynamic, fast-paced work environment in a growing company. Opportunities for professional growth and development. Competitive salary and benefits package. An inclusive workplace that values diversity and encourages innovative thinking.

Operations Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-19 in the It Computing Software category

Click Go Apply to apply online!


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Cape Town City Centre: Operations Manager

Date 2024-11-12
Job Title Operations Manager
Employer
More Information
Salary Negotiable
Category It Computing Software
Location Cape Town Region
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Job Summary

We are seeking an experienced Operations Manager with experience in UPS (uninterruptible power supply) business experience or expertise to oversee and streamline our organization`s operational processes. The ideal candidate will be responsible for managing day-to-day activities, improving performance, and ensuring that business operations align with the strategic goals of the company. What you’ll do: Develop, implement, and review operational policies and procedures that promote company culture and vision. Oversee budgeting, reporting, planning, and auditing. Identify and address problems and opportunities for the company. Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it. Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly Where necessary, lead and/or support the implementation of business compliance and risk programs. Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects. Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business. Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people related processes. Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium. Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times. Your expertise: Function related (UPS and batteries) experience: 5 years Leading teams: 2-5 years Project experience: 2-3 years Qualifications: Bachelor’s degree in operations management or related field Bachelor’s degree in Electrical Engineering, Electronics, or a related field. Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus Other information applicable to the opportunity: Permanent Position Location: Cape Town (Onsite) Work environment: Office, warehouse site environment Physical Demands: Site environment Travel: Travel to sites on a daily basis, have your own reliable transport Why work for us? Connected Industrial Eco-systems: The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources. One of the leading Tech companies in the country: The organisation fosters an inclusive work culture, we collaborate and solve together. Great career development , an opportunity to work on great technology which creates value for our communities. Values based organisation , with bold and courageous people centred leadership. Opportunity to harness your skills and be innovative.

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Click Go Apply to apply online!


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Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
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Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area

Cape Town City Centre: Operations Manager

Date 2024-11-01
Job Title Operations Manager
Employer
More Information
Salary
Category Construction Trades
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Minimum

Requirements:

Minimum of 10 years experience as an Operations Manager, specifically within the Transport & Logistics Sector essential Knowledge of HR | Health & Safety | Fleet management advantageous Candidates residing in Cape Town preferred Valid Driver`s License with own transport essential Contactable references & payslips required Salary Structure: Competitive Market Related Salary, negotiable based on experience (Only suitable candidates will be shortlisted and contacted within 14 days)

Operations Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-01 in the Construction Trades category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

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