Job Description
About the Role
The Production Support Specialist will form part of the production support function, acting as first-line support for trading and custody-related systems. The successful candidate will be responsible for managing incidents, resolving technical queries, monitoring system performance, and ensuring the seamless operation of critical trading applications.
Key Responsibilities
- Manage and resolve technical queries and support requests with a high level of service delivery
- Prioritise incidents according to severity and business impact
- Collaborate with internal stakeholders and third-party providers to resolve issues efficiently
- Monitor system alerts and notifications to ensure optimal system performance
- Escalate issues in accordance with established processes
- Support and maintain key system areas including: Financial instruments Pricing and market data Trade routing User and client configuration Reporting System integrations
- Conduct investigations, troubleshooting, root cause analysis and testing where required
- Assist in maintaining system stability and operational continuity
- Perform additional duties aligned with the scope of the role
Requirements
- Grade 12 (Matric) or equivalent
- Tertiary qualification advantageous
- Minimum 2 years experience in a trading, financial markets, or technical support environment
- Strong understanding of global securities trading, foreign exchange and margin products
- Proficiency in: MS Office SQL APIs
- Exposure to coding languages is advantageous
Qualifications
No qualifications mentioned.
Salary & Benefits
No information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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