Cape Town City Centre: Production Support Specialist, Cape Town

Production Support Specialist, Cape Town Summary / Objective / Purpose of the Role: An established financial services organisation based in Cape Town is seeking an experienced mid-level Production Support Specialist to join its team. The successful candidate will form part of the production support function, acting as first-line support for trading and custody-related systems. This role is responsible for managing incidents, resolving technical queries, monitoring system performance, and ensuring the seamless operation of critical trading applications. Key Responsibilities / Duties: Manage and resolve technical queries and support requests with a high level of service delivery Prioritise incidents according to severity and business impact Collaborate with internal stakeholders and third-party providers to resolve issues efficiently Monitor system alerts and notifications to ensure optimal system performance Escalate issues in accordance with established processes Support and maintain key system areas including: Financial instruments Pricing and market data Trade routing User and client configuration Reporting System integrations Conduct investigations, troubleshooting, root cause analysis and testing where required Assist in maintaining system stability and operational continuity Perform additional duties aligned with the scope of the role Qualifications / Requirements: Grade 12 (Matric) or equivalent Tertiary qualification advantageous Minimum 2 years experience in a trading, financial markets, or technical support environment Strong understanding of global securities trading, foreign exchange and margin products Proficiency in: MS Office SQL APIs Exposure to coding languages is advantageous Strong analytical and problem-solving skills Ability to work under pressure and manage multiple priorities Excellent communication and stakeholder management skills Preferred Skills / Experience: Experience supporting trading platforms or financial systems Exposure to financial market data feeds and integrations Technically inclined with strong attention to detail Ability to interpret and analyse complex financial data Independent worker with strong team collaboration skills High sense of urgency and strong time management capability