Cape Town City Centre: Reservations Administrator

February 12, 2026 Jobs in Cape Peninsula

Cape Town Region

Admin / clerical / secretarial

Job Description

Reservations Administrator Pepperclub Hotel | Cape Town Pepperclub Hotel is seeking a structured and detail-driven Reservations Administrator to strengthen our reservations function through disciplined administration, accurate payment processing, and consistent service delivery. This role requires a dependable reservations professional who takes responsibility for financial accuracy, system integrity, and responsive guest communication within a fast-paced hotel environment. Role Purpose To ensure that all reservations administration and payment processes are managed with accuracy, accountability, and efficiency, supporting both revenue performance and exceptional guest experience. Key Responsibilities Monitor and respond to reservations email and WhatsApp communication within agreed turnaround times. Maintain accurate guest profiles, tracing, and system integrity on Opera PMS. Process and post payments including UDD, Paybill, EFT and card transactions. Proactively follow up on outstanding payments and allocate vouchers correctly. Manage no-shows and 6PM reporting with attention to financial accuracy. Process refunds and future-use credits in accordance with company controls. Prepare and submit complete and accurate documentation to Accounts. Coordinate transfers and administrative guest arrangements efficiently. Maintain clear communication with Front Office, Revenue, and Finance to ensure service excellence. Minimum Requirements Grade 12 qualification. 2 to 3 years’ experience in hotel reservations within a 4 or 5 star property. Working knowledge of Opera PMS. Experience handling payment processing in a hotel environment. Strong administrative and organisational skills. Clear written and verbal communication skills. Proficiency in Microsoft Office. Key Attributes High level of responsibility and accountability. Integrity in handling financial processes. Strong attention to detail and consistency. Service-focused with a professional approach. Ability to work independently while contributing positively to the team. Pepperclub Hotel values individuals who demonstrate responsibility, accountability, integrity, service excellence, and a commitment to maintaining high operational standards. Only shortlisted candidates will be contacted.

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About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

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Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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