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Cape Town City Centre: Retail Branch Manager

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Job Description

The Person: Degree or Diploma in Retail, Sales or Management essential. At least 5 years retail sales experience, with a proven track record in exceeding targets. Proficient in MS Office (Excel essential), with excellent computer skills knowledge. Own transport is essential. Valid driver’s licence. Branch operates 7 days a week with extended retail hours; management flexibility required Knowledge & Skills Required: Strong understanding of products, pricing, and company services Familiarity with retail systems (Axapta advantageous) and customer service policies Solid knowledge of general retail operations Core Competencies: Strong problem-solving, decision-making, and critical thinking skills Effective planning, organisation, and numerical ability Excellent communication, telephone, and customer service skills Confident in managing meetings, conflict, and sales interactions Enthusiastic, self-motivated, and customer-focused with a positive attitude Key responsibilities include: People Leadership : Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture. Customer Experience : Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery. Stock & Inventory Control : Own stock management end-to-end shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy. Sales & Commercial Performance : Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions. Financial & Operational Control : Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy. Loss Control & Security : Actively manage stock losses, branch security, and compliance with internal controls. Merchandising & Housekeeping : Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained. Compliance & Admin : Manage reporting, documentation, health & safety compliance, and execute regional and head office instructions on time. This role suits a resilient, commercially minded retail leader who enjoys ownership, pressure, and running a branch like a business.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Cape Town Region

The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.

When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.

In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.

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For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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