| Date | 2024-11-20 |
|---|---|
| Job Title | Service Desk Agent |
| Employer | More Information |
| Salary | 15000 Monthly |
| Category | It Computing Software |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service Desk
Duties:
Service desk support (hardware and software) – Support ticket management (requests and incidents via email): – Telephonic support Service desk support Monitoring – Check the accuracy of data transfers within the ERP system – Pro-active job monitoring to ensure: – scheduler is running – integration and transfer jobs are running according to scheduled times – Veracity and completeness of sales data that is replicated from stores to the Head Office – Timeous and appropriate resolution and or escalation of any issues Restore systems connectivity after offline incidents – Timeous resolution and or co-ordination of resolution via tier 2 support, or 3rd party service providers, as appropriate – Strict adherence to turnaround times – Clear feedback and communication to impacted store(s) Qualifications and experience: A minimum educational standard of Grade 12 A relevant IT Certification At least two years IT Service Desk experience in a customer focused retail environment Must be willing to work shifts and be available to provide after-hours support (Standby) Competencies: Tier 1 hardware and software skills Windows 10 and 11 Good knowledge of MS Office applications (Word, Excel, and Outlook) Basic knowledge of MS Azure collaboration tools (O365, MS Teams, One-Drive) Retail POS (preferably LS Retail) Basic ERP (preferably Navision Dynamics 365)
Service Desk Agent position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-20 in the It Computing Software category
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